Specialist - Customer Service (Part Time)

Bally’s Corporation; Dover (DE); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a passionate Specialist in Customer Service to enhance guest experiences at their Dover location. This part-time role involves providing exceptional customer service, processing Players Club memberships, and ensuring guests are well-informed about promotions and amenities. You will be a vital point of contact for patrons, handling inquiries and transactions with efficiency and friendliness. Join a dynamic team that values your contributions and offers a competitive salary along with comprehensive health coverage and 401(K) matching. If you thrive in a fast-paced environment and enjoy building rapport with customers, this opportunity is perfect for you.

Benefits

Competitive Salary

Comprehensive health coverage

401(K) with Company Match

Childcare discounts

Qualifications

• Prior customer service experience is required.
• Must possess good communication skills and a high school diploma.

Responsibilities

• Provide efficient and friendly customer service to all guests.
• Handle transactions via telephone and face-to-face interactions.
• Maintain knowledge of Casino promotions and customer amenities.

Skills

Customer Service

Communication Skills

Multi-tasking

Education

High School Diploma or GED

Tools

Casino Marketing System (CMS)

LMS system

IVIEW DM

Offer Craft program

Job description

Specialist - Customer Service (Part Time)

Job Category: Marketing

Requisition Number: SPECI007547

Posted: January 14, 2025

Part-Time

Rate: $15.50 USD per hour

Locations

Bally's Dover
1131 N Dupont Hwy
Dover, DE 19901, USA

The Role: Specialist - Customer Service

Responsibilities:

• Provide efficient, friendly, courteous, and timely customer service to all guests.
• Process new Players Club Members, obtaining complete contact information.
• Follow up and answer questions on all guest concerns using available resources.
• Maintain full and complete property and marketing information.
• Follow proper data entry standards.
• Perform routine upkeep of accurate Players Club member account information.
• Handle transactions both via telephone and face-to-face interactions.
• Utilize the Casino Marketing System (CMS) to deliver personalized service to Players Club members.
• Utilize LMS system to ensure proper amenities are available to hotel guests.
• Handle all aspects of Casino amenities when it comes to the bus program run by Hotel Sales.
• Maintain full knowledge of all the various IVIEW DM EBS promotions.
• Answer all customer IVIEW DM questions and provide coding for all IVEW DM DRB promotions.
• Educate customers on the various IVIEW DM EBS promotions and showing how to redeem promotions.
• Handle all cash prizes won through IVEW DM EBS promotions.
• Maintain full and complete knowledge of Free Slot Play programs.
• Maintain knowledge of and be able to navigate through the Dover Downs website.
• Maintain knowledge of the Point Inquiry database and the iGaming database.
• Maintain complete working knowledge of online Fun Play Bonus Game and online gaming.
• Redeem customer amenities through Offer Craft program.
• Maintain full knowledge and operation of the Casino football promotion.
• Issue comps for patrons to outlets in the Casino based on the offer they received.
• Issue discretionary comps to patrons based on play and available comp guidelines.
• Act as a point of contact for patrons to reach their Casino Host when on property.
• Maintain positive relations with patrons whom are not Casino Host coded to ensure a continued positive experience.
• Maintain all aspects of Elite pictures for patron player cards.
• Work with all other front line departments to ensure guest satisfaction.
• Operate as the first point of contact for patrons concerning all things related to the Casino.
• Multi-task during peak hours of business, including face-to-face interactions and telephone interactions with our guests.
• Build a strong rapport with the Casino clientele. Create loyalty with our patron base including new and existing members.
• Run all Players Club promotions such as mid-week and Sundays, including awarding prizes and making PA announcements.
• Handle redemptions of comp dollars for Players Club members.
• Refund Elite and Platinum member ATM fees.
• Correct database response for promotions and events.
• Maintain inventory/stock at the Players Club.
• Maintain cleanliness of the 2nd floor stock room.
• Distribute and inventory guest promotional materials.
• Attend meetings as required.
• Responsible for the cleanliness of assigned work area; perform light cleaning duties.
• Work safely, following all established safety rules and regulations.
• Follow all relevant policies and procedures.
• Provide exceptional customer service.
• Communicate effectively with co-workers, supervisors and guests.

ADDITIONAL FUNCTIONS:

• Perform other duties as assigned.

Qualifications:

• Prior customer service experience required.
• Must possess high school diploma or GED or equivalent work experience.
• Must possess good communication skills.
• Must be able to report to work on time as scheduled.
• Must be able to work weekends, holidays and nights as needed.
• Must be able to successfully pass a background check and receive a license from the DE Lottery.
• Must present an overall professional appearance and report to work in appropriate attire.
• Must be able to speak, read and write English.

What’s in it for you:

• Competitive Salary with annual performance reviews.
• Comprehensive health coverage plan that includes medical, dental, and vision.
• 401(K)/ Company Match.
• Access Perks and Childcare discounts.

Target Hourly Starting Rate: $15.50/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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