Specialist, Customer Service

Campbell-Oil-Company; Village of Brockport (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and Disability insurance

401k with match

Paid time off

Flexible schedules

Professional training

Advancement opportunities

Paid gym memberships

Job summary

Campbell Oil Company in Brockport, NY seeks a Customer Service Specialist to deliver outstanding support, respond to inquiries, and resolve issues. You will coordinate orders, schedules, and dispatch with field teams and operations, while maintaining accurate records in CRM and order systems.

A strong customer-first mindset and safety awareness are essential. The role requires clear communication, problem-solving skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; associate/bachelor's preferred.
• Experience in oil, gas, energy, or industrial sectors is advantageous.
• Strong verbal and written communication; customer-focused mindset.

Responsibilities

• Respond to customer inquiries about products, schedules, pricing and accounts.
• Coordinate orders, deliveries, and service dispatch with operations and sales.
• Troubleshoot issues; maintain records in CRM and order systems; ensure safety compliance.
• Provide product specifications and safety information; escalate complex issues as needed.
• Support emergency procedures during disruptions and communicate improvements.

Skills

Customer service

Communication

Problem-solving

Multitasking

Team collaboration

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

CRM tools

Order management systems

Office software

Job description

Campbell Oil Company - Customer Service SpecialistBrockport, NYJoin us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve.POSITION OVERVIEWThe Customer Service Specialist is responsible for delivering exceptional customer support by responding to inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset. A detailed Job Description will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits!BENEFITS OVERVIEWFamily first atmosphereBenefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401kCompetitive Total Compensation Plans with 401k matchPaid time off in your first yearTeam first environmentPaid Gym MembershipsEveryday Pay if neededFlexible Schedules for attending family eventsProfessional TrainingAdvancement opportunitiesLeadership TrainingEssential Job FunctionsRespond to customer inquiries related to products, service schedules, pricing, logistics, and account statusCoordinate order processing, delivery schedules, and service dispatch in collaboration with operations, sales, and field teamsTroubleshoot and resolve customer issues, ensuring compliance with safety and regulatory requirementsMaintain accurate records in company systems, including order details, service documentation, and communication logsMonitor inventory levels, transportation updates, and supply chain activities to support timely deliveriesProvide customers with product specifications, safety information, and general guidanceEscalate urgent or complex concerns to supervisors or technical specialists as neededSupport emergency response procedures during critical situations (e.g., supply interruptions, equipment failures)Identify recurring customer concerns and communicate opportunities for process improvementQualificationsHigh school diploma or equivalent required; associate or bachelor’s degree preferredPrevious customer service experience, ideally in the oil and gas, energy, or industrial sectorsStrong knowledge of industry terminology, operational processes, and safety expectationsExcellent verbal and written communication skillsProficiency with CRM tools, order management systems, and standard office softwareStrong problem-solving skills with the ability to remain calm in fast-paced or urgent situationsDemonstrated ability to multitask, prioritize, and collaborate across departmentsCommitment to safety, regulatory compliance, and professional conductPhysical DemandsAbility to sit or stand for extended periods when working in an office environmentOccasional travel to field locations, customer sites, or operational facilities may be requiredMay need to walk on uneven surfaces, climb stairs, or navigate industrial areas during site visitsMust be able to lift up to 25 pounds occasionallyAbility to use standard office equipment and communicate clearly via phone, email, and radioAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.