Specialist, Customer Data

Baxter Healthcare; Town of Skaneateles (NY); Hybrid; USD 43,000 - 59,000; Full time

Job summary

Baxter is seeking a Customer Data Specialist to maintain the integrity of the customer master data, onboarding, and order processing across business systems. You will ensure accurate customer setup, account maintenance, and regulatory compliance while collaborating with cross-functional teams.

Success depends on data accuracy, timely updates, and improvements to data governance. Strong knowledge of ERP systems (SAP/JDE), CRM tools, and MS Office is required, with a focus on high-volume operation

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a data entry, customer service, customer operations, or related administrative role.
• Strong attention to detail with a demonstrated ability to maintain high accuracy.
• Good communication, interpersonal, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of data management, data quality, and data governance concepts.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to quickly learn and adapt to new systems and technologies.
• Experience in a customer-facing environment.
• Experience maintaining customer master data or supporting onboarding processes.
• Knowledge of healthcare industry practices and regulations.
• Experience with ERP systems including SAP or JD Edwards (JDE).
• Experience using Customer Relationship Management (CRM) tools.
• Bilingual or multilingual communication skills.

Responsibilities

• Create, maintain, and update customer records within the Customer Master database, ensuring accuracy and compliance.
• Verify customer information and supporting documentation to ensure completeness.
• Manage customer account maintenance activities, including updates and corrections.
• Maintain customer hierarchies and relationships for accurate reporting across systems.
• Ensure data quality by identifying and resolving discrepancies.
• Collaborate with Customer Service, Sales, Finance to resolve data issues.
• Support compliance-related activities, including tax exemption and license validation.
• Identify opportunities to improve data management processes and governance.

Skills

Data entry

Attention to detail

Communication

Problem solving

Multitasking

Learning new systems

Customer-facing experience

Healthcare data knowledge

Bilingual

Experience with data governance

Experience maintaining master data

Education

High school diploma or equivalent

Tools

SAP

JD Edwards (JDE)

CRM tools

Microsoft Office (Excel/Word/Outlook)

Job description

This is whereyour work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your role at Baxter

As aCustomer Data Specialist, you will play a critical role in maintaining the integrity of Baxter's customer master data, ensuring accurate customer setup, account maintenance, and compliance within our business systems. Your work directly supports customer onboarding, order processing, revenue generation, and overall operational efficiency across the organization.

This is whereaccurate data drives business success. You'll serve as a key steward of customer information, helping ensure customer records are complete, compliant, and properly integrated across systems while partnering with cross-functional teams to resolve data issues and improve processes.

Success in this role is measured by the quality, accuracy, and timeliness of customer master data management, the ability to support seamless business operations, and contributions to ongoing data governance and process improvement initiatives.

What you'll be doing

• Create, maintain, and update customer records within the Customer Master database, ensuring accuracy, completeness, and compliance with company and regulatory standards.
• Verify customer information and supporting documentation to ensure all required data fields are completed and validated.
• Manage customer account maintenance activities, including updates, changes, and corrections to existing customer records.
• Maintain customer hierarchies and relationships to support accurate reporting and integration across systems and applications.
• Ensure customer data quality by identifying, researching, and resolving data discrepancies and inconsistencies.
• Partner with Customer Service, Sales, Finance, and other internal team members to resolve customer data issues and support business operations.
• Support compliance-related activities, including tax exemption management, license validation, and regulatory documentation requirements.
• Identify and implement opportunities to improve data management processes, increase efficiency, and strengthen data governance practices.

What you'll bring

• High school diploma or equivalent required.
• 1-2 years of experience in a data entry, customer service, customer operations, or related administrative role.
• Solid attention to detail with a demonstrated ability to maintain high levels of accuracy.
• Good communication, interpersonal, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Working knowledge of data management principles, data quality, and data governance concepts.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to quickly learn and adapt to new systems, processes, and technologies.
• Experience working in a customer-facing environment.
• Experience maintaining customer master data or supporting customer onboarding processes.
• Knowledge of healthcare industry practices and regulations.
• Experience with ERP systems, including SAP or JD Edwards (JDE).
• Experience using Customer Relationship Management (CRM) tools.
• Bilingual or multilingual communication skills.
• Demonstrated ability to work accurately and efficiently in a high-volume operational environment.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $43,000 - $59,400 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements.At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process,

4341 State Street Road|Skaneateles, NY 13153|United States of America