Specialist, Customer Assurance Returns

Belnick, LLC; Canton (GA); On-site; USD 33,800 - 36,920; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) match

Paid holidays & PTO

Job summary

Ubique Group is seeking a Specialist, Customer Assurance Returns in Canton, GA to deliver exceptional service by resolving high-priority damages, defects, warehouse errors, and carrier issues after freight leaves distribution centers. This role centers on managing return cases and data within Salesforce CRM, while handling a standard claims caseload.

Key duties include processing return requests, tracking statuses, validating data, and providing proactive communication to customers and dealers.

Qualifications

• Ability to communicate effectively, verbally and in writing.
• Ability to establish and maintain effective working relationships with employees and customers.
• Ability to follow written and verbal instructions.
• Strong attention to detail, particularly when reviewing and reconciling return data.
• Experience using Salesforce or other CRM platforms to manage customer interactions, cases, and order-related inquiries preferred.
• Working knowledge of Office Suite to include Outlook, Word, Excel, and Teams.

Responsibilities

• Respond to customer and dealer inquiries with timely, accurate information.
• Manage return cases in Salesforce CRM, including processing, tracking, and data validation.
• Handle product claims within Salesforce CRM to ensure proper resolution.
• Maintain return/claims processes and provide resolutions.
• Review and reconcile return data to identify trends and communicate findings.

Skills

Effective communication

Customer service

Data analysis

Attention to detail

CRM proficiency

Multitasking

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Specialist, Customer Assurance Returns

Full Time Hourly Canton, GA, US

2 days ago Requisition ID: 4412

Salary Range: $16.25 To $17.75 Annually

Are you the next Ubique Employee? Come be a part of our dynamic team!

Ubique Group is a digital-forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function and style. At Ubique Group, our fingers aren\'t just on the pulse of the marketplace, we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey.

Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team, and extend that commitment to our surrounding families and communities.

Position Summary: The Customer Assurance Returns Specialist will provide excellent customer service to our customers and dealers by resolving high-priority damages, defects, warehouse errors, and carrier issues that arise after the freight has left our distribution centers, with a primary focus on managing return cases and return data alongside a standard claims caseload.

• Ensures that our customers/dealers are provided with quality customer service at every step of their inquiry
• Effectively and efficiently manage return cases within Salesforce CRM, including processing return requests, tracking return status, and validating return data for accuracy
• Effectively and efficiently handle product claims within Salesforce CRM to ensure that the customer receives the appropriate resolution
• Ensures that all return and claims processes and procedures are maintained, and a proper resolution has been provided
• Reviews and reconciles return data to identify trends, discrepancies, or errors, and communicates findings to relevant departments
• Coordinates with warehouse, logistics, and carrier teams to confirm return receipt, condition, and disposition of returned product
• Provides first-class communication with customers/dealers by being proactive and professional via provided email and call-based software
• Professionally correspond with other departments within the company to foster awareness and data-driven resolutions for certain products, return trends, or issues that arise
• Manage email inbox to ensure all issues are addressed in a timely manner
• Assist in gathering critical data on high-priority issues, return volume, and products
• Provide in-depth analysis of claims and returns to ensure all issues are properly reviewed before resolutions are provided to customers/dealers

Required Skills/Abilities:

• Ability to communicate effectively, verbally and in writing
• Ability to establish and maintain effective working relationships with employees and customers
• Ability to follow written and verbal instructions
• Strong attention to detail, particularly when reviewing and reconciling return data
• Experience using Salesforce or other CRM platforms to manage customer interactions, cases, and order-related inquiries preferred
• Working knowledge of Office Suite to include: Outlook, Word, Excel, and Teams
• Ability to multitask, prioritize competing case types (returns and claims), and conduct research
• Comfort working with data sets and spreadsheets to track and report on return activity

Education and Experience:

• High school diploma or equivalent
• Customer Service experience preferred
• Experience with returns processing, logistics, or order management a plus

BENEFITS:

We offer a competitive benefits package that includes:

• Major medical, dental, and vision benefits available day one — no waiting period.
• Company-paid life insurance and Employee Assistance Program.
• 401(k) with company match.
• Ubique Group offers 9paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.

Ubique Group is an equal-opportunity employer.