Specialist, Credit & Collections

Kyocera Mita America; Two Bridges (NJ); On-site; USD 65,000 - 81,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) match

Flexible spending accounts

Disability and life insurance

Paid time off and holidays

Job summary

Kyocera Document Solutions America, Inc. is seeking a Specialist, Credit & Collections to manage accounts receivable for assigned customers within defined territories.

You will drive timely collections and resolve delinquencies while coordinating with Sales, Customer Service, and Billing to ensure accurate cash application. The role emphasizes reducing delinquencies, maintaining accurate records, and contributing to quarterly performance targets.

Qualifications

• Bachelor’s degree in finance & accounting, or equivalent experience.
• 3 - 5 years of credit & collection and customer service experience.
• Strong analytical proficiency.
• Excellent oral and written communication skills.
• Knowledge of, and experience with, Microsoft Office applications.
• Knowledge of, and experience with, computerized accounting systems.

Responsibilities

• Take ownership of assigned customer accounts and manage balances, aging, and collection activities.
• Drive timely collection of outstanding receivables through consistent follow-up.
• Contact customers by phone and email to collect past due invoices and secure payment commitments.
• Follow up on payment commitments and ensure issues are resolved through completion.
• Research and resolve invoices discrepancies, short payment, credits, and other issues delaying payment.
• Partner with Sales, Customer service, Billing and Accounts Receivable to resolve account issues.
• Support Accounts Receivable with payment remittance for accurate cash applications.
• Maintain accurate collection notes, account information, and follow up activities.
• Review aging reports and prioritize accounts based on delinquency and dollar exposure.
• Reconcile customer accounts as needed to support timely payment.
• Work with the Sales, Customer Service, and Sales Administration areas to minimize risk, protect corporate assets, and to ensure the accuracy of reported revenue and accounts receivable balances.
• Send customer statements as required or requested.
• Escalate significant or unresolved issues appropriately and keep management informed of account status.
• Identify recurring issues and opportunities to improve collection effectiveness.
• Support team goals by achieving collection targets and contribute to overall monthly/quarterly/yearly collection performance.
• Other responsibilities requested by Manager or Management in KDA Finance

Skills

Analytical proficiency

Communication skills

Microsoft Office

Accounting systems

Education

Bachelor’s degree in finance & accounting

Equivalent experience

Tools

Microsoft Office

Accounting software

Job description

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As a Specialist, Credit & Collections, you are responsible for the collection of accounts receivable for assigned customers within defined territories and the approval of orders within defined limits established by Credit Department policy. Must timely and effectively manage and direct efforts to achieve company goals and objectives about the impact on cash flow related to this activity. Responsible for minimizing delinquencies and working with all stakeholders in ensuring timely and effective resolution of customer disputes. Responsible for timely, accurately, and effective preparation and compilation of accounts receivable reports and customer related data.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

• Take ownership of assigned customer accounts and proactively manage balances, aging, and collection activities.
• Drive timely collection of outstanding receivables through consistent follow-up.
• Contact customers by phone and email to collect past due invoices and secure payment commitments.
• Follow up on payment commitments and ensure issues are resolved through completion.
• Research and resolve invoices discrepancies, short payment, credits, and other issues delaying payment.
• Partner with Sales, Customer service, Billing and Accounts Receivable to resolve account issues.
• Support Accounts Receivable with payment remittance for accurate cash applications.
• Maintain accurate collection notes, account information, and follow up activities.
• Review aging reports and prioritize accounts based on delinquency and dollar exposure.
• Reconcile customer accounts as needed to support timely payment.
• Work with the Sales, Customer Service, and Sales Administration areas to minimize risk, protect corporate assets, and to ensure the accuracy of reported revenue and accounts receivable balances.
• Send customer statements as required or requested.
• Escalate significant or unresolved issues appropriately and keep management informed of account status.
• Identify recurring issues and opportunities to improve collection effectiveness.
• Support team goals by achieving collection targets and contribute to overall monthly/quarterly/yearly collection performance.
• Other responsibilities requested by Manager or Management in KDA Finance

Qualifications

• Bachelor’s degree in finance & accounting, or equivalent experience
• 3 - 5 Years of credit & collection and customer service experience
• Strong analytical proficiency
• Excellent oral and written communication skills
• Knowledge of, and experience with, Microsoft Office applications.
• Knowledge of, and experience with, computerized accounting systems

The typical pay range for this role is $65,000 -$81,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRAA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, protected veteran status, marital status, or familial status.