SPECIALIST, AUTHORIZATION & REFERRAL

Decatur County Memorial Hospital; Greensburg (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Decatur County Memorial Hospital in Greensburg, Indiana, is seeking an Authorization & Referral Specialist to manage prior authorizations and referrals, verify benefits, and gather required documentation to support timely care and reimbursement.

You will collaborate with providers, payers, and patients, maintain standardized workflows, and ensure accurate data entry in the EHR while staying current with payer changes to minimize delays in treatment.

Qualifications

• Six months of customer service experience preferred.
• Knowledge of medical coding.
• Familiarity with medical terminology.

Responsibilities

• Coordinate all aspects of prior authorization and referrals.

Skills

Customer service

Medical coding

Microsoft Office

EHR systems

Education

High school or GED

Two years college preferred

Job description

Join the Team at Decatur County Memorial Hospital

At Decatur County Memorial Hospital (DCMH), we are more than a healthcare provider—we are a trusted community partner committed to improving the health and well-being of the individuals and families we serve. As a critical access hospital, DCMH combines high-quality patient care, advanced medical services, and a compassionate, patient-centered approach in a welcoming rural healthcare environment.

Our team is made up of dedicated professionals who are passionate about making a difference every day. We foster a culture of collaboration, respect, integrity, and continuous improvement, where employees are empowered to grow professionally while contributing to exceptional patient outcomes. DCMH offers competitive compensation and benefits, opportunities for professional development, and a supportive workplace that values each team member's contributions.

DCMH offers more than just a job—we offer a rewarding career and a supportive workplace culture. Employees enjoy competitive pay, comprehensive health and wellness benefits, generous paid time off, retirement savings opportunities, professional development support, and a variety of additional benefits designed to help you achieve your personal and professional goals. We are committed to creating an environment where team members feel valued, supported, and empowered to grow.

If you are seeking a rewarding career with an organization that is committed to excellence, innovation, and service, we invite you to explore opportunities with Decatur County Memorial Hospital and become part of a team that is making a meaningful impact in our community.

POSITION SUMMARY

Reports To:

Authorization Manager

Summary:

The Authorization & Referral Specialist is responsible for coordinating all aspects of the prior authorization and referral process. This includes insurance and benefit verification, obtaining authorizations for internal services and referrals to outside providers, gathering necessary clinical documentation to meet payer requirements, and ensuring timely processing to support continuity of care and reimbursement.

This position works collaboratively with providers, referral coordinators, insurance companies, and patients to ensure that all services whether performed within the organization or by external specialists, meet payer authorization requirements.

The specialist contributes to the development and maintenance of standardized workflows for both prior authorizations and referrals across the organization and is expected to participate in cross-training initiatives to support departmental flexibility and coverage.

Work Schedule:

SKILLS & ABILITIES

Education

High school Education or GED. Two years college preferred.

Experience

Six months previous experience in customer service. Knowledge of medical coding.

Computer Skills

Proficient in Microsoft Office, email and basic computer skills for other software used throughout the hospital for your area of responsibility.

Certificates & Licenses

N/A

Other Requirements

Familiarity with medical terminology or willingness to learn. This position requires constant sitting, use of hands and fingers, reaching outward, lifting and carrying 0-10 lbs.

Essential Functions

• Insurance verification and benefit coverage.
• Review provider orders to determine whether prior authorization is required for services rendered within the organization or for referrals to outside specialists, facilities, or ancillary services.
• Obtain and submit prior authorization requests following payer-specific processes, including submission of required clinical documentation.
• Coordinate outgoing referrals to outside providers and internal, including:
  • • Ensuring completeness of referral documentation
    • Confirming insurance network participation
    • Verifying authorization requirements
    • Communicating authorization status to the receiving provider
• Track, document, and communicate authorization and referral status in the EHR in a timely and accurate manner.
• Review authorization denials; communicate reasons to appropriate staff; initiate appeals, retro authorizations, or reconsiderations when appropriate.
• Maintain ongoing communication with payers, patients, internal departments, and external provider offices to prevent delays in care.
• Answer incoming calls related to authorizations and referrals, provide routine information, and route calls appropriately.
• Maintain accurate entry of non-clinical and structured clinical data into appropriate systems and payer portals.
• Remain current on payer updates, referral requirements, and authorization guidelines to ensure compliance and reimbursement accuracy.
• Participate in cross-training to support both referral coordination and prior authorization workflows to promote departmental flexibility and coverage.
• Support and participate in organizational quality improvement and performance initiatives.