Specialist - Admissions

Fox Valley Technical College; Appleton (WI); On-site; USD 51,000 - 60,000; Full time

Benefits offered by this job

Onsite health and wellbeing clinic

Dental clinic

Fitness center

Parent/Child Center (onsite child care

Library

Café

Printing services

Trilogy Salon & Spa

Job summary

Fox Valley Technical College in Appleton is seeking an Admissions Specialist to serve as the initial contact point for prospective students, delivering admissions, financial aid, and registration information with a customer‑centric approach.

The role involves presenting programs, coordinating campus tours and events, using the CRM to track leads, and collaborating with Counseling, Enrollment Services, Financial Services, and academic departments to ensure a smooth transition.

Qualifications

• Associate's degree required; 2–3 years related student service experience preferred.
• Strong presentation skills and ability to communicate complex information clearly.
• Experience with admissions, financial aid, or registration guidance is a plus.

Responsibilities

• Lead and coordinate recruitment plans to engage prospective students.
• Maintain lead records in CRM, follow up via phone/email/text.
• Deliver presentations and campus tours for diverse audiences.

Skills

Strong Presentation Skills

Excel

Workday familiarity

Education

Associate's Degree in related field

Tools

CRM system

Workday

Job description

Specialist - Admissions

Fox Valley Technical College

Job Category

Regular Support Staff

FVTC Worksite

Appleton Main Campus

Hours Per Week

40

Job Description Summary

As an initial sales point of contact with the college, the Admissions Specialist will champion our values of customer-centric care and student success. This position provides presentations, career, course, program, and administrative information and guidance (Admissions, Financial Aid, and Registration) to entering students to ensure they have the resources necessary for transition to one of the College’s occupational programs. The employee will collaborate closely with Counseling and Advising Services, Enrollment Services, Access, Community and Engagement Services, Employment Connections, Financial Services, Educational Support Services, and academic departments to ensure appropriate services and resources are provided to students.

Job Description

Essential Functions and Responsibilities

• Lead and partner with Marketing, Student Services, Instructional Divisions, and other FVTC staff to develop, implement and manage recruitment plans to engage and convert prospective students to enrolled students.
• Build and maintain relationships while abiding by FVTC's Confidentiality policy, both in person and through the utilization of technology to include the college's student relationship management and student information system. This includes follow-up with contacts via phone, email, text, etc.
• Analyze data by communication mode to establish return on investment.
• Utilize the CRM system to enter information, record, and maintain lead records to ensure targeted communication is distributed per established rules to prospective students.
• Coordinate, execute and give presentations for one-on-one and group tours for a variety of audiences to include middle school and high school students, adults, displaced workers, families, high school students and community organizations to discuss FVTC programs, admissions requirements, paying for college, and developing a plan for transition from their current situation to being an enrolled student.
• Serve as FVTC's point of contact for all student recruitment activities beyond FVTC's campus.
• Disseminate FVTC marketing material and publications in all outreach efforts.
• Using data, evaluate and analyze events and conversion efforts and make recommendations for improvement.
• Evaluate prospective student interests using college and career exploration tools to promote career discovery and program exploration and build confidence in their FVTC program choice.
• Assist prospective students in navigating the admissions process.
• Evaluate and analyze events and conversion efforts and make recommendations for improvement.
• Evaluate prospective student interests using college and career exploration tools to promote career discovery and program exploration and build confidence in their FVTC program choice.
• Understand and communicate program plans, course schedules, checklists, and admissions requirements.
• Provide assessment (ACCUPLACER) interpretations and referrals for remediation and educational support services.
• Assess student needs and provide referrals to college and community resources to support the educational goals of the student.
• Work with other departments at FVTC, to include Partner with various departments in advisory committee meetings to develop future marketing plans, such as outreach at job centers, career fairs, etc.
• Disseminate Strategic Enrollment Management Snapshot and targeted program activities to academic departments as needed.

Non-Essential Functions and Responsibilities

• Provide input to the marketing staff on the development of FVTC marketing communications as they relate to student recruitment.
• Recruit, train, and oversee Peer Leaders and Interns.
• Interview and Train new Admissions Specialists
• Involvement in strategic planning activities and initiatives.

Minimum Qualifications

• Associate's Degree in related field required, AND
• Two to three years recent, related experience which includes responsibility for working with students in providing entrance, program information, guidance in a college educational or transitional program, providing information to students on college admission, financial aid, and/or registration processes.

Licenses, Certifications, and Other Requirements

• Strong Presentation Skills required
• Valid Driver's License required.
• Subject to FVTC's Motor Vehicle Records (MVR) Check.
• Demonstrated experience working with a diverse adult student population required.
• Knowledge and experience regarding the needs of students with multiple educational barriers required.
• Ability to design data collection systems and utilize data to evaluate and improve service delivery required.
• Intermediate skills in Microsoft Excel required.
• Knowledge and experience working with electronic student records systems required, preferably Workday.

Work Environment

• Work must be completed in person.

Physical Requirements

• Sitting: This role requires periods of sitting while performing tasks and utilizing computer systems.
• Mobility: While some of the work is desk-based, occasional mobility may be necessary for attending meetings, tours, or events within the workplace and offsite
• Lifting and Carrying: The role requires occasional/continuous lifting and carrying of light to moderate items (50 lbs).
• Climbing: Capability to climb stairs or ladders, if applicable to the job.
• Fine Motor Skills: This role may need precise hand movements or manual dexterity for activities such as writing on a whiteboard, demonstrating experiments, or using instructional technology like computers.
• Repetitive Motions: Capacity to perform repetitive motions, such as typing, without discomfort or injury.
• Communication: Clear verbal and written communication skills are essential for interacting with employees, candidates, and stakeholders, both in-person and through electronic means.
• Travel: Required to travel to high schools. Organizations and Businesses for recruitment activities
• Driving: Valid driver's license and ability to operate a vehicle, including 12 passenger van

EOE/ADA Statement

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Additional Information

Starting Range: $24.53 - $28.86 per hour

Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data.

Note: Internal applicants' wage will be based upon the applicable compensation guidelines.

At Fox Valley Technical College, we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness, transparency, and excellence. Our total rewards philosophy ensures equitable compensation and benefits, supporting a highly engaged workforce. Our comprehensive benefits package includes medical, dental, and vision insurance, along with retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options. Employees enjoy paid time off, sick leave, holidays, bereavement leave, and recess periods. We offer life and disability insurance, with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training, certifications, and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic, dental clinic, fitness center, Parent/Child Center (onsite child care), library, café, printing services, Trilogy Salon & Spa, and more.

Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution, providing equal opportunity to all persons, including members of underrepresented racial and ethnic backgrounds, females, veterans and individuals of all abilities.

For questions regarding the College's nondiscrimination policy, contact: Rayon Brown - [e-mail] (Affirmative Action), [e-mail] (sex-based discrimination or harassment), or Dan Squires - [e-mail] (Disability related discrimination).

Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.