Specialist, Administration Center

American Airlines; West Mifflin (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines is seeking a Workforce Administration Coordinator within the Technical Operations Division to support bidding, scheduling and movement for Tech Ops represented staff. You will partner with leaders to ensure accurate staffing and smooth onboarding while upholding contractual guidelines.

Responsibilities include managing Workbrain coding and reports, handling grievances, and coordinating transfers and new hires.

Qualifications

• Associates degree or equivalent experience in business/admin.
• Bachelor's degree preferred.
• Experience with Workforce planning and time/attendance in tech operations.
• Experience with Workbrain, databases, and reporting tools.
• Experience with unionized workgroups and collective bargaining agreements.
• Prior leadership experience.

Responsibilities

• Coordinate workforce bidding and scheduling to ensure accurate manning and class scheduling.
• Track and address grievances with timely resolution and contractual adherence.
• Execute ad-hoc projects from inception to completion, including training sessions.
• Provide SME for Workbrain: coding, reports, contractual obligations.
• Administer employee movement: transfers and new hires; liaise with leaders for onboarding.
• Ensure compliance with contractual guidelines for probationary periods.
• Collaborate to create process flows, SOPs and related resources.
• Occasional travel (25-30%).

Skills

Scheduling expertise

Grievance resolution

Multitasking

Interpersonal communication

Independent work

Time management

Attention to detail

Education

Associates degree in Business Administration, Finance or related field

Bachelor's degree

Tools

Workbrain

Job description

IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobThis role is a member of the Workforce Administration Team within the Technical Operations Division

• Responsible for providing technical subject matter expertise for bidding, scheduling and movement for Tech Ops represented team members and its leadership group
• Collaborating with a cohesive group in a busy operational setting, ensuring the success of the Workforce Administration team.

What You'll Do

• Coordinate operational workforce bidding and scheduling to ensure the accuracy of manning, training class scheduling, and any other schedule-related adjustments.
• Track, research and address grievances, ensuring timely resolution, effective communication with all parties involved, and adherence to contractual guidelines and time limits.
• Execute ad-hoc projects from inception to completion, including providing requirements, testing, facilitating training sessions and communicating changes.
• Provides subject matter expertise and handles tasks within Workbrain including coding/reports and contractual obligations, excellent Workbrain knowledge and proficiencies are required
• Administer employee movement process, from employee transfers to new hires, and serves as a key liaison between all operational leaders to ensure seamless onboarding and exceptional employee experience.
• Ensure full compliance with all contractual guidelines related to tracking probationary and trial periods for all transfers and new hires.
• Collaborate with WFA Manager, Supervisor and peers to create process flows, SOPs and related process resources
• Occasional work outside of normal shift times may be expected
• Approximately 25-30% travel required
• Other duties and projects will be assigned by the supervisor or manager

All you'll need for successMinimum Qualifications- Education & Prior Job Experience

• Associates degree in Business Administration, Finance or related field or equivalent experience / training

Preferred Qualifications- Education & Prior Job Experience

• Bachelor's degree
• 1 year experience with Workforce planning. staffing support, time and attendance related to Technical Operations
• 1 year experience with Workbrain, database, and reporting tools
• 1 year experience working with unionized workgroups and collective bargaining agreements
• Prior leadership experience

Skills, Licenses & Certifications

• Experience in handling and helping to correct complex scheduling and admin technical issues
• Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable Strong interpersonal, written and verbal communication skills with all levels, to include the ability to articulate and educate the Admin Team with training and patience
• Ability to concurrently manage multiple areas of responsibility, meeting deadlines, on a daily basis
• Knowledge of Microsoft Office to include Word, Excel, Outlook, Teams, etc.
• Ability to be organized, attention to details, high level l of accuracy in work, as well as display outstanding organizational skills
• Ability to Ability to keep up in a fast-paced work environment
• Self-motivated independent team member with a positive attitude and a willingness to help others

What You'll GetFeel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.