Product Manager, Voyage

Lindblad Expeditions

Seattle (WA)

On-site

USD 95,000 - 140,000

Full time

9 days ago

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Benefits offered by this job

Travel benefits for employees and own/

Job summary

Lindblad Expeditions in Seattle seeks a Product Manager, Voyage (VPM) to shape unforgettable expedition experiences. You will oversee the voyage lifecycle from embarkation to disembarkation, including concept, budgeting, and operational detail.

Collaborate with internal and external stakeholders to ensure guest experiences meet high standards, while driving revenue and strengthening our responsible exploration legacy.

Qualifications

Education: Bachelor's in Hospitality, Tourism, or related field or equivalent industry experience.
Geography: In-depth knowledge of regions relevant to Lindblad voyages.
Budgeting: Familiarity with budget planning and financial management.

Responsibilities

Create and maintain voyage schedules and itineraries with operational instructions.
Collaborate with cross-functional teams to ensure compelling voyage programming.
Maintain voyage P&L and ensure adherence to land cost budgets and profitability.
Review and process voyage invoices and final documents.
Represent the company in regional associations and external trainings.

Skills

Strong communication

Negotiation

Cross-functional collaboration

Training abilities

Project management

Microsoft Office

Mapping/chart programs

Education

Bachelor's degree in Hospitality, Tourism, or a related field or equivalent industry experience

Tools

Microsoft Office Suite

Mapping/chart programs

MXP

Job description

Who We Are

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the "Exhilaration of Discovery".

Who We Are

Job Summary

Join us as a Product Manager, Voyage (VPM), where you will play a pivotal role in shaping unforgettable travel experiences rooted in the company's legacy of responsible exploration. This position is at the heart of Lindblad's best-in-class expeditions, overseeing the entire voyage experience from embarkation to disembarkation. You'll be responsible for the conceptualization, creation, budgeting, management, and preparation of operational details of the voyage.

In this dynamic role, you will collaborate closely with a diverse array of internal and external stakeholders, ensuring that every guest enjoys a seamless and enriching experience while driving revenue growth. Your efforts will not only enhance our operational excellence across all programs but will also elevate our brand, making each journey truly memorable.

Essential Duties

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily on a proactive and pre-determined timeline. Additional duties may be added or assigned at any time. Duties listed below are in the context of the voyage portion of the expeditions.

VOYAGE DEPLOYMENT

Collaborate with appropriate field staff, Product Managers - Pre & Post Experience, Marketing Managers, and other internal and external partners to create exemplary programming with compelling experiences to strengthen the company's commitment to responsible exploration
Collaborate with Sr. Management on annual ship deployments and deployment changes
Create and maintain voyage sailing schedules (aka "technicals") in collaboration with the Marine and Port Ops departments
Proactively evaluate future vessel deployment operational needs to source and confirm services and deadlines
Collaborate with Sales and Marketing to articulate unique voyage selling propositions and review and approve relevant content in order to bring those programs to market based on a launch schedule
Maintain a deep knowledge of permitting compliance laws and regulations, collaborating with the marine and port operations team to ensure voyages comply with these considerations
Develop community/industry relationships and partnerships that add value to the guest experience and maintain a positive brand relationship in the areas we operate
Create and conduct product training presentations for internal stakeholders during the launch of new itineraries
Seek opportunities to build experiences with LEX-NG Fund supported projects and/or individuals into voyage offerings and communicate environmental and social/community impacts and opportunities tied to voyage activities with internal Conservation, Education, and Sustainability Team
Collaborate with National Geographic Expeditions staff to bring the NGE name and experience into voyage programming
Create paid shore excursions as appropriate to augment included experiences and generate additional revenue

VOYAGE EXECUTION

Create and distribute working itineraries with operational instructions, contact information and other essential information to execute the voyage to the highest standards
Maintain contact with the shipboard leadership throughout operational seasons and assist with deviations, as appropriate
Maintain voyage P&L and ensure voyages operate within voyage land cost budget, while optimizing profitability.

ADMINISTRATION

Negotiate favorable voyage land costs and create voyage land costs budget annually
Review, process, and reconcile invoices for voyage costs
Review and ensure the accuracy of final voyage documents
Create and maintain internal documents and systems to ensure accuracy for cross-departmental users during any contingency or emergency situation

QUALITY ASSURANCE

Consistently review and respond to various reports and inquiries in collaboration with Guest Relations team
Implement action plans based on guest and shipboard feedback to ensure quality and operational standards

RESEARCH AND FIELD WORK

Seek continual improvement of geographical knowledge, representing your assigned regions and programs as a subject matter expert
Visit and liaise with ship personnel, field staff, local vendors, local guides, conduct site inspections, and gather other appropriate on-site field information as necessary
Conduct training with field staff, local guides, and other appropriate field personnel
Have deep knowledge of the competitive market to collaborate with Marketing to ensure voyages are competitive in terms of experience, and other relevant aspects
Represent the organization in regional associations, such as IAATO and AECO, as necessary
At all external trainings and events, be equipped with current knowledge and examples of the company's environmental and social/community impact programs, and prepared to share this knowledge with others in the industry

Minimum Requirements

Education:
Bachelor's degree in Hospitality, Tourism, or a related field or equivalent industry experience
Experience:
At least 3 years of experience in ship voyage development, travel planning, or a similar role
Knowledge:
In-depth professional knowledge of geographical regions relevant to the company's voyages
Basic understanding of permitting compliance laws and regulations related to maritime operations
Familiarity with budgeting and financial management
Skills:
Strong communication and negotiation skills
Ability to work collaboratively with cross-functional teams
Strong communication and training abilities to guide field staff and local vendors
Technical Proficiency:
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with project management tools
Experience with mapping/chart programs to aid in navigation and technical sailing schedules

Preferred Qualifications

Education:
Master's degree in Hospitality, Tourism Management, or a related field
Experience:
5+ years of experience in ship voyage development or similar roles within the small-ship cruise travel or expedition industry
Knowledge:
Comprehensive understanding of competitive market positioning
Technical Proficiency:
Preliminary experience with MXP and database management

Our Benefits

Travel benefits for employees and their family
Voyage of Discovery trips for employees to travel as guests
Health insurance including Medical, Dental, Vision
401(k) plan with employer match
Long-Term Disability, Life & AD&D Insurance
Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
Pre-Tax Commuter Benefit
7-8 Paid Holidays
1 Floating Holiday Options
Up to 15 days of vacation (pro-rated per anniversary year)
Parental Leave
Sick/personal days per city & state ordinance
Pet Insurance discount

Communication Skills

Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.

Compensation Statement

Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.

For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.

Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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