Specialist Account Manager - Connected Communities

AT&T; Grand Rapids (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Life and Accidental Death Insurance

Employee discounts on AT&T products

Job summary

AT&T in Grand Rapids, MI is seeking a Specialist Account Manager for Connected Communities. You will build and maintain strategic relationships with property managers, HOAs, builders, developers, and other stakeholders, driving subscriber growth and market penetration through data-driven sales execution.

You will coordinate cross-functional teams, analyze community performance, and lead engagement from early stages to close, ensuring an exceptional customer experience across communities.

Qualifications

• Proven sales experience in property management, real estate, or B2B environments.
• Strong interpersonal and communication skills.
• Ability to independently manage an assigned portfolio and meet sales targets.
• Experience in Telecommunications and sales commission environments.

Responsibilities

• Meet with property managers at locations to form strong relationships.
• Develop and manage sales opportunities to meet targets.
• Drive product adoption and market penetration through targeted strategies and on-site events.
• Coordinate cross-functional sales, marketing, events, and channel resources.
• Maintain knowledge of communities, market opportunity, and performance.
• Analyze performance and identify gaps to improve offers and messaging.
• Serve as primary owner for community relationships and drive issue resolutions.

Skills

Sales experience

Relationship building

Communication skills

Organizational skills

Market analysis

Goal oriented

Education

Bachelors Degree preferred

Job description

Specialist Account Manager - Connected Communities

Overall Purpose: Responsible for driving business growth by building and maintaining strategic relationships and ensuring exceptional customer experience. This role focuses on increasing product adoption and market penetration through targeted sales strategies and the execution of engaging on-site events. Serve as a trusted advisor and primary point of contact who fosters long‑term partnerships and achieves sales objectives within the assigned territory.

Key Roles and Responsibilities

Meet with property managers at their locations to form strong relationships. Develop and manage sales opportunities to meet sales targets. Drive increased product adoption and market penetration through targeted sales strategies, early customer engagement, and disciplined field execution.

• Drive subscriber growth and penetration across assigned Connected Communities through focused, data-driven sales execution.
• Build and maintain strategic relationships with property managers, HOAs, builders, developers, and other community stakeholders.
• Influence customer decisions early by establishing awareness and engagement throughout the community lifecycle.
• Coordinate cross-functional sales, marketing, events, and channel resources to deliver a consistent and effective customer experience.
• Maintain deep knowledge of assigned communities, including construction activity, market opportunity, property conditions, and sales performance.
• Analyze community performance and field intelligence to identify gaps and recommend improvements to offers, messaging, channels, and execution.
• Serve as the primary point of ownership for the community relationship, coordinating resources, escalating barriers, and driving issues through resolution.

Skills and Qualifications

• Proven sales experience, preferably in property management, real estate, or B2B environments.
• Strong interpersonal and communication skills.
• Strong organizational skills with the ability to independently manage an assigned portfolio, establish priorities, follow through on commitments, and deliver against sales objectives.
• Ability to analyze market and community performance, identify trends and performance gaps, and recommend actions that improve results.
• Goal‑oriented, self‑motivated, and a team player.

Education

Bachelors Degree preferred.

Experience

2+ Years Telecommunications and sales commission experience required.

Weekly Hours

40 Time Type: Regular Location: Grand Rapids, Michigan Salary Range: $52,000.00 - $78,000.00

Joining our team comes with amazing perks and benefits

• Medical/Dental/Vision coverage
• 401(k) plan Tuition reimbursement program
• Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit‑based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status or any other characteristic protected by federal, state or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.