Specialist, 211 & Crisis Services

Remote Jobs; Orlando (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A crisis intervention service provider is seeking candidates for a position involving answering calls for their suicide and crisis lifeline. The ideal candidate has a high school diploma, experience in social services, and is proficient in Microsoft Office. This role offers the flexibility to work partially or fully from home, with a starting pay of up to $16.50 per hour, and a generous benefits package including medical insurance and paid time off.

Benefits

Medical insurance with up to 80% premium coverage

401k with company contribution

Generous paid time off starting at 5 weeks

Qualifications

• One year of experience in social services or crisis hotline preferred.
• Experience with client management databases or relational databases is a plus.
• Bilingual in English/Spanish preferred.

Responsibilities

• Answer inbound calls for the 988 Suicide & Crisis Lifeline.
• Provide appropriate screenings and refer contacts to resources.
• Maintain accurate data on all contacts in the database.

Skills

Active listening

Sensitivity to issues

Client assessment

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Employer Industry: Crisis Intervention Services

Why consider this job opportunity:

• Salary up to $16.50 per hour
• Extensive benefits package including medical insurance with up to 80% premium coverage
• 401k with a company contribution after one year of employment
• Generous paid time off starting at 5 weeks in the first year
• Flexibility to work from home part or full-time
• Opportunities for flexible schedules in a 24/7 operation

What to Expect (Job Responsibilities)

• Answer inbound calls for the 988 Suicide & Crisis Lifeline and 211 information and referral contacts
• Assess contact's needs using active listening and pertinent questions
• Provide appropriate screenings for specialized programs and refer contacts to resources
• Maintain accurate data collection on all contacts in the database
• Adhere to confidentiality standards and complete training for new programs related to 211 and Crisis Services

What is Required (Qualifications)

• High School diploma or equivalent required
• One year of experience in social services, crisis hotline, contact center, or information and referral service preferred
• Experience with Microsoft Office required
• Ability to effectively assess client needs and show sensitivity to issues presented by contacts
• Must have access to a private, secure, and stable high-speed internet connection

How to Stand Out (Preferred Qualifications)

• Experience with client management databases or other relational databases
• Bilingual in English/Spanish

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