Special Services Operator

Paycom; Urbana (IL); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Uniform allowance

Job summary

MTD is seeking a Special Services Operator in Urbana, IL to transport passengers in vans and manage on-demand trips with a focus on safety and courteous service.

You will operate lifts, bus equipment, and assist passengers, reporting incidents and ensuring compliance with policies while working under varying shifts and weather conditions.

Qualifications

• High school diploma or GED required.
• Minimum five years of continuous motor vehicle driving experience.
• Customer service experience preferred.
• Must be 21 years of age or over.
• Must hold a valid REAL ID driver's license with current address.
• Must pass Motor Vehicle Report (MVR) check for violations.
• Applicant must be able to obtain and maintain a DOT Medical Card.
• Company requires cannabis-free in safety-sensitive positions.

Responsibilities

• Operate vans to transport passengers safely and courteously.
• Operate passenger lift equipment for access to vans.
• Use electronic and computerized equipment on vehicles and operate doors, lifts, cameras, etc.
• Provide On Demand van service within service boundary.
• Communicate fares, routes, and policies to supervisors and passengers.
• Assist individuals with limitations to access public transportation and ensure safety.
• Document incidents through written and verbal reports.
• Monitor fare envelopes for accuracy.
• Inspect vehicles for safety before/after trips and report needed repairs.
• Respond to emergencies to maintain passenger safety and proper bus operation.

Skills

Safe driving

Customer service

Education

High School Diploma / GED

Job description

Job Details: Job Location: 1101 - URBANA, IL 61802, Position Type: Part-Time Hourly, Education Level: High School Degree / GED, Salary Range: $21.02 - $23.75 Hourly, Job Shift: Varies, Job Category: Operations, Operations Department | Part-Time Hourly | Non-Exempt | Safety-Sensitive

About the Job

Under general supervision of the Operations department, the Special Services Operator operates MTD vehicles, transports passengers in a safe, courteous, and timely manner, and communicates with and assists passengers, as required. This position reports to an Operations Supervisor and the Special Services Manager.

Essential Functions

• Operates all vans to transport passengers safely and courteously and transports MTD vehicles between locations as required
• Operates passenger lift equipment to provide access to and from MTD vans
• Operates electronic and computerized radio, electronic destination signs, doors, lifts, camera security systems and other equipment installed on MTD vehicles
• Operates On Demand van service within the designated service boundary
• Communicates with Office Supervisors and Control to provide information on fares, transfers, routes, and other MTD policies and rules concerning conduct, service, safety, and policy changes
• Assists individuals with physical and/or mental limitations to provide access to public transportation and ensuring passenger safety
• Provides written and verbal reports to document incidents, including accident reports, incident reports, and vehicle defect reports
• Monitors the fare envelope to ensure accurate fare amounts based on information provided by daily manifest
• Inspect MTD vehicles to ensure safe access when boarding and exiting, and as required by law, and reports malfunctions and other needed repairs promptly
• Observes and responds to emergency situations involving passengers, the public, or MTD vehicles to maintain public/passenger safety, and proper bus operation

Other Duties & Responsibilities

The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Physical Demands

• The exertion level required for this position is considered heavy work.
• Ability to sit without discomfort for prolonged periods of time on a variety of driver’s seats in different model vehicles.
• Fit safely behind the steering wheel in such a manner that a safe clearance exists between the abdomen and the steering wheel.
• Fit in the driver’s seat to safely operate the accelerator and brake pedals.
• Constant and repetitive use of hands, arms, and fingers to grasp and push steering wheel and controls.
• Turn head up to 180 degrees in either direction on a regular and frequent basis.
• Walk and climb/descend steps to enter and exit a District vehicle.
• Operate the various securement mechanisms to secure a wheelchair on a District vehicle.
• Occasionally crouch, kneel, and bend to complete pre- and post-trip checks and to assist customers.
• Position requires ability to talk and hear; use vision to read printed materials, signs, and monitor traffic, and dexterity to use equipment properly.
• Exert up to 100 lbs. of force occasionally, 50 lbs. of force frequently, or 10 – 20 lbs. constantly to lift, carry, push, pull, or otherwise move objects.

Work Environment

Employee will be confined to a driver’s seat and subject to varying noise levels and frequent interruptions. The District operates vehicles in service through various weather conditions at all hours of the day and night. Employee will be subject to high traffic, air and noise pollutants, vehicle contaminants, and temperature extremes.

Additional Information

• Work shifts vary from day to night, as needed. MTD operates seven days a week, including weekends and holidays, and this position may require some work outside of traditional business hours.
• All MTD employees are trained on the Management System Policy and the impacts associated with this position.
• Applicant must pass a pre-employment background check, physical, and drug and alcohol testing.
• Applicant must be able to obtain and maintain a DOT Medical Card.
• The employee will be subject to random drug and alcohol testing throughout their period of employment and is required to comply with MTD’s Drug & Alcohol Policy which includes being cannabis-free in all safety-sensitive positions.
• This job description is subject to change as needs of the District, and the tools we use, evolve over time.

Benefits Summary

MTD offers the following benefits for this position (some benefits require a qualification period): Illinois Municipal Retirement Fund, health insurance, vision insurance, dental insurance, life insurance, voluntary insurance, paid time off, bereavement leave, parental leave, flexible spending account, deferred compensation investment plans, EAP, uniform allowance, fitness center, transportation, and Urbana Municipal Credit Union.

Qualifications

• A high school diploma or equivalent is required.
• A minimum of five continuous years of experience driving any motor vehicle (including private vehicle/car) is required.
• Experience working in a customer service setting, such as retail, food service, office reception, or related work setting, is preferred.
• Must be 21 years of age or over.
• Must hold a valid REAL ID State of Illinois driver’s license card with a current mailing address listed and have maintained a valid Driver’s License (any state) for at least five years.
• Must be able to pass a Motor Vehicle Report (MVR) check for prior traffic violations, including no major violations the past five years and no minor violations for the past three years.

MTD is an Equal Opportunity Employer. In accordance with federal law, MTD does not discriminate in hiring or employment practices based on race, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws.