Special Services Manager - Snell Farm

Hillside; Town of Bath (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Hillside seeks a Manager of Special Services to lead the Raise the Age (RTA) Program and the Special Services Team. The role develops de-escalation and intervention plans, monitors search protocols per OCFS, and serves as the OCFS liaison during inspections.

Supervises staff including Crisis Prevention Specialist and ensures regulatory compliance. The position covers leadership duties, staff coaching, and coordination with school and partner services, with on-site responsibilities and emergency

Qualifications

• Bachelor's degree in Social Work or other Human Services discipline required.
• Minimum 3 years of experience in residential care, juvenile justice, human services or related setting.
• Minimum 1 year of leadership experience required.

Responsibilities

• Oversee day-to-day operations of the RTA Program and ensure OCFS compliance.
• Maintain documentation on residents' engagement in treatment and programming.
• Supervise the Special Services Team and ensure safety of youth, families, staff.
• Ensure staff are trained in Therapeutic Crisis Intervention techniques.
• Develop and maintain proactive safety and regulatory compliant practices.
• Oversee physical plant and safe, therapeutic environment.
• Lead safety and perimeter monitoring and on-site programming supervision.

Skills

Leadership

Regulatory compliance

Staff coaching

Communication

Team management

De-escalation planning

Education

Bachelor's degree in Social Work or related Human Services

Tools

CPR certification

TCI Trainer Certification

NYS driver's license

Job description

Job Summary

The Manager Special Services is responsible for the leadership, management, and performance of the Raise the Age (RTA) Program and the Special Services Team. This role creates and manages programs to proactively address safety concerns for the campus, which includes development of effective de-escalation and intervention plans, and the creation, implementation and monitoring of search protocols that are in line with OCFS regulations. This role also oversees the RTA Program including supervision of staff, ensuring OCFS requirements for the RTA Program are completed, and serving as the point person for contact with OCFS partners during inspections and investigations. This person supervises members of the Special Services Team and the Crisis Prevention Specialist.

Essential Job Functions

• Oversee the day-to-day operations of the RTA Program and ensure compliance with Office of Children and Family Services (OCFS) regulations that ensure appropriate programming and oversight for this population.
• Maintain documentation regarding RTA residents' engagement in treatment and programming activities specific to the RTA Program.
• Oversee the day-to-day operations of the Special Services Team including OCFS regulatory compliance and the safety of youth, families, and staff.
• Ensure staff are trained in Therapeutic Crisis Intervention (TCI) techniques and receive required updates.
• Serve as content expert in TCI practices and remain available to support staff development in this area.
• Develop and maintain comprehensive practices to proactively address potential safety concerns.
• Oversee the physical plant and maintain a safe, therapeutic environment.
• Conduct perimeter checks and searches; monitor security cameras to observe campus activity to ensure youth and staff safety.
• Provide supervision and security for on-site programming to reduce the risk of youth leaving program without consent.
• Develop and maintain positive working relationships with school staff, unit staff, and special services treatment partners.
• Develop, maintain, and update all required documentation for regulatory compliance and in alignment with agency protocols in a timely manner.
• Understand and adhere to all safety regulations, including universal precautions and hazardous safety materials.
• Actively participate in agency, team, and community meetings.
• Assist in coordination and follow-up on all internal and external emergency situations.
• Model and assess implementation of CARE philosophy and practices throughout the campus.
• Serve as lead for the Snell Farm Safety Committee Team.
• Resolve conflicts between team members.
• On call rotation responsibilities.
• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

Leadership Duties

• Leadership: Communicates supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.
• Management: Aligns the right work with the right people; delegates tasks according to people's strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.
• Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility.

Education & Experience

• Bachelor's degree in Social Work or other Human Services discipline required
• Minimum 3 years of experience in a residential care, juvenile justice, human services or related setting required
• Minimum 1 year of leadership experience required

Special Requirements

• CPR certification required or obtained within 60 days of hire.
• Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
• TCI Trainer Certification required or obtained within 120 days of hire.

Knowledge, Skills & Abilities

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively , Personal Excellence, Cultural Competence, Builds and Leverages Relationships and Optimizes Decision Making, Builds Talent and Engagement, Manages Change and Fosters Accountability & Results, the following occupational competencies must be demonstrated:

• Ability to plan and implement strategies.
• Ability to maintain and expand existing in-depth knowledge about the services and activities in all areas of responsibility and possess strong knowledge of the overall functions across Hillside to improve the quality of services and program implementation.
• Demonstrate the emotio