Special Programs Manager II - Health Services

Inland Empire Health Plan

Rancho Cucamonga (CA)

Hybrid

USD 91,000 - 121,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

On-site fitness center

Medical, dental, and vision insurance

Life, short-term and long-term disabil

Career development opportunities

Wellness programs

Flexible Spending Account

CalPERS retirement

457(b) matching

Pet care insurance

Job summary

Inland Empire Health Plan (IEHP) in Rancho Cucamonga, CA, seeks a Special Programs Manager II. This hybrid role leads program management, planning, and monitoring of special initiatives, coordinating across departments to ensure timely, cost-effective outcomes.

Expect collaboration with VP-level stakeholders on enterprise-wide projects and data initiatives. You will support policy reviews, audits, vendor engagements, and LEAN process improvements while advancing IEHP’s quality goals and

Qualifications

Minimum five years of relevant program/project management experience.
Strategic thinker with program and project management expertise.
Expertise in machine learning, statistics, and information retrieval.
Master’s degree or PMI-PBA/PMP/CBAP certification required.
Strong written and verbal communication across departments.

Responsibilities

Provide research, analytical support, and project management for issue resolution and regulatory changes.
Manage medium-to-high complexity projects and related budgets with vendors and clients.
Coordinate, prepare, and monitor project documentation and reports.
Act as liaison across multiple departments to track and report progress.
Assist external vendors with planning, contracts, and vendor engagements.
Collaborate on audits and respond to corrective actions with departments.
Monitor work plans to mitigate risks and ensure timely interventions.
Lead or support annual policy and procedure reviews and updates.

Skills

Program management

PM practices

Cross-functional coordination

Stakeholder communication

Analytical thinking

LEAN methodologies

Machine learning basics

Statistics knowledge

Education

Master’s degree in a relevant field

PMI-PBA / PMP / CBAP certification

Job description

Overview

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to anauthentic experience!

Under the direction of department leadership, the Special Programs Manager II will be responsible for program management including initiation, planning, development, and monitoring of Special Programs implementations in order to ensure on time accuracy and fiscal sustainability. This position will act as a liaison between several functional departments for related activities to ensure projects and issues are tracked, updated, and reported out frequently as scheduled. This position will provide expertise and knowledge to support management processes for release management, and interdepartmental issue response and resolution management. Issues and projects assigned for this position will generally be medium-to-high priority / size of complexity. This position will be involved with technology deployments and communications of projects and issue management at the Manager, Director, and Chief levels as well as external organizations and providers.

As this position reports to upper management in Health Services, the assignments may be related to population health, any of the departments reporting to the Vice President, or any enterprise-wide strategic initiatives.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Additional Benefits

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

Competitive salary
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Life, short-term, and long-term disability options
Career advancement opportunities and professional development
Wellness programs that promote a healthy work-life balance
Flexible Spending Account – Health Care/Childcare
CalPERS retirement
457(b) option with a contribution match
Paid life insurance for employees
Pet care insurance

Key Responsibilities

Provide research, analytical support, and project management in the areas of issue resolution, implementation of regulatory changes, strategic projects, development of policies, and configuration and processes that are in the best interest of supported business operations and departments reporting to the VP
Manage medium-to-large complexity / medium-to-high priority projects and issues inclusive of business, regulatory, or technology deployments (inclusive of project budgets and acquiring resources with agreements from functional areas, 3rd party vendors, providers, and consultants)
Coordinate, prepare, and monitor assigned projects, documentation, and report outs
Act as a liaison between several functional departments for related activities to ensure projects and issues are tracked, updated, and reported out frequently as scheduled
Assist work with external vendor(s) if needed in planning and implementing specific initiatives, contract development, board write ups, and to manage the terms of the vendor service agreement until completion of the vendor engagement
Assist in the collaboration with the department in planning, developing, and submitting responses to audits
Monitor ongoing work plans and initiatives to ensure that interventions are completed to mitigate risks and issues
Assist in coordination of annual reviews of Policies and Procedures (PnP) which includes gap analysis for PnPs, working with subject matter experts to update existing content or creating new documents, and uploading into source document management areas as needed
Assist in responses and completion of deliverables
Capture process efficiencies developed through projects and incorporate LEAN methodologies into project practices
Support the departments reporting to the VP on special company-wide projects and initiatives as needed
Determine program resource requirements and procedure resources
Gather details for budgets needed and analysis for special projects or issue resolution as requested by department leadership
When required, leads, or assists with the development of Request for Proposals (RFP) for external products and / or services
Perform any other duties as required to ensure Health Plan operations and department business needs are successful

Qualifications

Education & Experience

Minimum of five (5) years of relevant experience
Strategic thinker with experience in program and project management (PM)
Expert experience with machine learning, statistics, and informational retrieval
Master’s degree from an accredited institution required
- In lieu of a Master’s degree, a relevant certification (i.e., PMP, PgMP, CBAP or PMI‐PBA is required)

Key Qualifications

Ability to develop plans and has knowledge and application experience of standard PM practices
This position provides key operational information and key organizational tactical / strategic information through the effective implementation of data initiatives
Initiatives include data trending analyses, data profiling, data mining, data analysis, and promoting a data-aware culture throughout IEHP
Must possess strong knowledge of project management and cross-organization coordination
Understanding and sensitivity to a multi-cultural environment and community
Strong interpersonal skills, strong project management skills, and strong issue management skills
Microcomputer applications: spreadsheet, database, and word processing
Must have excellent writing, interpersonal communication, organizational skills
Must support a culture of collaboration
A high degree of patience; attention to detail; ability to work in changing, fast-paced environment
Strong ability to translate data into meaningful and actionable information