Special Operations and Intelligence Unit Telecommunicator

Adult Correction; North Carolina; On-site; USD 34,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

NCFlex program

Paid vacation

Sick leave

Parental leave

Job summary

The NC Department of Adult Correction is seeking an SOIU Telecommunicator to operate the Division of Criminal Information Network terminal in Raleigh, NC. The role reports to the SOIU Communications Center supervisor and involves daily information processing and interagency coordination.

Applicants should have strong communication skills, knowledge of security regulations, and be prepared to obtain DCI certification within 120 days.

Qualifications

• Strong written and verbal communication skills.
• Ability to interpret rules, laws, and security regulations.
• Proficient data entry, retrieval, and reporting in software.
• Must have or obtain DCI certification within 120 days.
• Knowledge of probation, parole, and court systems.

Responsibilities

• Provide accurate information to classify offenders for lawful actions.
• Operate computer monitoring systems and mainframe for daily duties.
• Serve as liaison and provide critical information for public safety.

Skills

Effective communication

Interpret rules and laws

Data entry proficiency

DCI certification knowledge

Probation & parole policies knowledge

Education

High School diploma or GED

Two years dispatcher experience

Job description

Agency Adult Correction Division Job Classification Title SOIU Telecommunicator (S)

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

SOIU Telecommunicator position is responsible for telecommunications and daily operations of the Division of Criminal Information Network terminal. The position reports to the supervisor assigned to Special Operations and Intelligence Unit (SOIU) Communications Center, located at the Yonkers Road Complex in Raleigh, NC.

Job responsibilities

• Provide accurate and timely information that is coherent and effective in assisting other agencies with appropriately classifying offenders to facilitate lawful apprehension and arrest of criminal offenders.
• Exercise appropriate knowledge and take action in the areas of a computer monitoring system, criminal network application; and further, the daily operations, and maintenance of multiple platforms; knowledge of all systems software, hardware, and NCDAC OPUS mainframe system for use on a daily basis and for providing customer service and assistance to field staff or other authorized officials.
• Serve as a liaison to provide information in time of need for the purpose of public safety and as a primary link with information essential for routine duties and emergency assistance.

Shift Hours

• 1st shift hours 6:00 am - 2:00 pm
• 2nd shift hours 2:00pm-10:00pm
• 3rd shift hours 10:00pm-6:00am

Salary

Salary range: $33,902.00 - $59,327.00 Annually.

Knowledge, Skills and Abilities / Management Preferences

Applicants who possess the following skills are preferred:

• Effective communication skills, with the ability to convey information clearly in both written and verbal formats.
• Demonstrated ability to interpret and apply rules, laws, and governing security regulations.
• Proficiency in using software applications for accurate data entry, retrieval, and reporting.
• Current DCI Certification and solid understanding of law enforcement practices and NC DAC terminology.
• Working knowledge of probation and parole policies, prison and court systems, and related procedures.

Compensation and Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

• High School or General Educational Development (GED) diploma and two years of dispatcher experience and work efficiently under pressure (OR) an equivalent combination of education and experience.

Necessary Special Qualifications

• Must meet applicable Education, Employment and Training standards as required to be Department of Criminal Information (DCI) certified.
• Must be DCI certified or become certified within 120 days of employment and maintain certification by recertification every 2 years.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Veteran and National Guard Preference

Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.

Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCDAC is committed to the full inclusion of all qualified individuals. As part of this commitment, NCDAC will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

The Posting Will Close At 11:59 P.M. The Night Before the End Date.