Special Officer

Brooklyn Public Library; United States; Presencial; USD 38.000 - 46.000; Jornada completa

Descripción de la vacante

Brooklyn Public Library is seeking a Special Officer to oversee safety and security for staff and patrons. The role includes patrolling library grounds, enforcing policies, and responding to emergencies with professional judgment.

The position is full-time and unionized, with duties spanning multiple locations within Brooklyn. A NYS Driver's license, peace officer eligibility, and strong interpersonal skills are required.

Formación

• High School diploma or equivalent is required; some college is a plus.
• Excellent customer service and communication skills are essential.
• Ability to deescalate conflicts and maintain professional demeanor.

Responsabilidades

• Enforce library policies and procedures per NYS Penal Law & NYC Administrative Code.
• Patrol library areas to provide a safe environment and assist patrons.
• Provide quality customer service and information to employees and patrons.

Conocimientos

Customer service

Interpersonal skills

De-escalation

Written communication

Attention to detail

Independent work

Educación

High School diploma or equivalent

Herramientas

Microsoft Word

Email

Descripción del empleo

We offer thousands of free programs every day for people from all walks of life-immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of life's greatest satisfactions: the discovery of a good book.

The Special Officer's responsibility is to oversee and provide a safe and secure environment for employees and customers. The Special Officer will patrol the Library's grounds to maintain order, preserve the peace and safeguard life and property against fire, vandalism, thefts, etc. Will enforce Library policy and procedure and assist in resolving critical situations peaceably. It is also the responsibility of the Special Officer to inspect the bags and packages of employees and customers entering the building. Provide and recommend appropriate discipline for procedural violators.

This is a full-time, union, non-exempt position. The hiring salary for this position is $41,724.80.

Responsibilities

• Enforce the Policies & Procedures of BPL, NYS Penal Law & NYC Administrative Code
• Patrol designated areas of the library buildings and grounds to provide a safe and secure environment
• Provide quality customer service and information to employees and customers
• Package inspections for visitors entering the building
• Locks up and secures premises and contents within the building
• Notify appropriate agencies and individuals in the event of an emergency
• Aid sick and injured persons and completes an incident report; notify ambulance when necessary
• Make rounds throughout the building location and monitor security systems
• Write reports and informs appropriate departments on fire/life safety issues and hazards
• Ability to work at other locations throughout Brooklyn

Qualifications

• A High School diploma or equivalent is required, some college a plus
• A valid New York State Driver's license with good driving record
• Must also qualify for peace officer status & attend/complete a NYS Bureau of Municipal Police, Peace Officer program (per section 434a-7.0 Administrative Code, City of New York: age 21, must reside in 1 of the 5 boroughs, no felony or misdemeanors arrests/convictions, U.S. Citizen). NYCFD, Fire Guard/Fire Drill Conductor certification is preferred.
• A minimum of a least 1 years of security-related experience
• Must meet physical and medical requirements
• Extensive walking, standing & moving about for long periods of time
• Must be able to confront & deescalate problems and conflict
• Ability to work independently and provide the best customer service
• Excellent interpersonal (oral & written) skills
• Knowledge of Microsoft Word, Email
• Ability to work all shifts including holidays, Saturdays and Sundays

We seek professionals dedicated to providing excellent customer service, developing fruitful partnerships in the community, and implementing programs aligned with our mission and vision. You will be immersed in a motivating and challenging environment where innovation is key to the organization. If you are looking to be a part of a stimulating workplace that is highly regarded by its culturally diverse community, BPL is the place to be.

Brooklyn Public Library is an equal opportunity employer.