Special Investigations Unit Coordinator

Ethos Risk Services; Texas; Remote; USD 55,000 - 80,000; Full time

Job summary

Ethos Risk Services is looking for a full-time remote Special Investigations Unit (SIU) Coordinator to oversee claims investigations and manage case logistics. The ideal candidate will have at least 2 years of experience, be detail-oriented, and possess strong communication skills.

Qualifications

• Minimum 2+ years managing claims investigations or within an SIU department.
• Knowledge of vendor management and SIU compliance is a plus.
• Preferred adjuster's or private investigator's license.

Responsibilities

• Oversee claims investigations and manage case logistics.
• Review reports and ensure accuracy before client delivery.
• Communicate updates and support to clients.

Skills

Detail-oriented

Proactive

Vendor management

Communication

Education

Associate's or Bachelor's degree in Criminal Justice, Legal Studies or related field

Job description

ABOUT US:

Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers.

JOB SUMMARY: Our SIU Ethos team is seeking a full-time/remote Special Investigations Unit (SIU) Coordinator to play a key role in overseeing claims investigations, managing case logistics, editing final reports, and ensuring client satisfaction. This position is ideal for someone detail-oriented, proactive, and experienced in the claims or insurance investigation industry.

KEY RESPONSIBILITIES:

• Assign field investigators based on case needs and location
• Brief investigators on cases and outline required information
• Monitor investigator progress and follow up on assignments
• Review recordings, statements, and reports for accuracy and completeness
• Finalize and edit reports before client delivery
• Create invoices, track costs, and deliver reports and invoices to clients
• Communicate with clients to provide updates and support
• Identify and promote additional services when appropriate
• departments, including sales and operations, for strategic planning of assignments.

QUALIFICATIONS:

Education: Associate's or Bachelor's degree in Criminal Justice, Legal Studies or related field (preferred)

Experience:

• Preferred: Minimum of 2+ years of experience managing claims investigations, including auto liability, property casualty, liability, disability, or workers' compensation OR Minimum 2+ years of experience within an SIU department at an insurance carrier or third-party administrator
• Plus: Knowledge of vendor management, international case supervision, and SIU compliance.

Licensing:

• Preferred adjuster's license or private investigator's license.

Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.