Special Inspector

Metropolitan Transportation Authority; New York (NY); On-site; USD 57,000 - 89,000; Full time

Job summary

The Metropolitan Transportation Authority is seeking a Special Inspector to join the EAGLE Team, responsible for fare enforcement and preventing vandalism within the New York City Transit system. This role requires an analytical mindset, physical endurance, and the flexibility to work various hours, including weekends and nights.

Qualifications

• Two years of full-time experience as an investigator, including one year in the field.
• Must be able to obtain NYS security guard license.
• Possession of a valid New York State Driver’s License.

Responsibilities

• Study and analyze incident data related to graffiti vandalism.
• Conduct site investigations and tactical plans.
• Patrol train yards and bus depots.

Skills

Excellent verbal and written communication skills

Excellent customer service skills

Knowledge of Penal Law relating to property crime

Knowledge and experience relating to the enforcement of fare evasion

Education

High school diploma or its educational equivalent

Tools

Microsoft Office (Word, Access, Excel)

Job description

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Description

Job Information: Title: Special Inspector
First date of Posting: 10/28/2024
Last date of filing: Open until filled
Authority: (OA)
Department: Security
Division/Unit: Bus Fare Enforcement-EAGLE Teams
Reports to: Special Inspector Supervisor
Work Location: Various
Hours of Work: Various Compensation: (OA): $57,435 - $88,359

Step 1: $57,435 - Entrance Rate Step 2: $61,851 Step 3: $64,061 Step 4: $68,482 Step 5: $75,107 Step 6: $88,359 Responsibilities: MTA, New York City Transit (NYCT), Department of Security is looking for talented, ambitious and team- oriented candidates to join in the Evasion and Graffiti Lawlessness Eradication (EAGLE) Team fulfill its core function of moving passengers by protecting the assets of the agency and providing a secure environment for all who work in, visit, or use the New York City Transit System. These individuals often work as a team and take turns driving a NYC Transit vehicle. The mission of the Fare Enforcement Unit is to ensure the correct and timely payment of fare by customers using NYCT buses respond to fare evasion activities on designated routes of the MTA NYCT system. The mission of Vandalism Squad is to protect and prevent incidents of graffiti vandalism in train yards, lay-up areas, bus depots, parking areas other facilities of NYCT which could be exploited by criminals or terrorists. Responsibilities include but are not limited to:

• Study and analyst incident data related to etching and graffiti vandalism.
• Conduct site investigation and assist with developing tactical plans to combat vandalism.
• Patrol train yards, lay-up areas and bus depots.
• Check the validity of customers' receipts on NYC Transit revenue vehicles to ensure payment is made in accordance with existing fare policies.
• Perform surveillance of persons who board NYC Transit revenue vehicles without paying a full fare.
• Issue summonses to fare evaders and exercise resilience and de-escalation techniques with agitated customers who may have violated fare policy.
• Investigate alleged violations of fare enforcement.
• Participate in the monitoring and coordinating activities of team members and assist them as necessary.
• Participate in the coordination of fare evasion activities with personnel from other MTA NYC Transit departments and members of the New York City Police Department.
• Testify at hearings and in court regarding the details of summonses issued.
• Provide route and fare-related information to customers and assist and instruct them to use fare receipt issuance machines.
• Read, interpret, and follow special written instructions and directives.
• Record daily actions in memo books and prepare reports.
• Perform special assignments as needed.
• Operate a non-revenue vehicle.
• Retrieve video, install, test, maintain, and repair Department of Security Deployable Cameras, video recording equipment, network equipment (routers, switches, servers, etc.), PCs, digital video recorders, network video recorders, wireless CCTV equipment throughout New York City Transit property.
• Conduct video investigations by reviewing electronic media for incidents occurring on NYCT property.

The selected candidates will be required to work flexible hours, including nights, holidays, and weekends and as well as working outdoors in all weather conditions. In addition, incumbents will be required to work in bus depots, train yards, subway tunnels and at other Agency facilities.Candidates must have two years of full-time experience as an investigator, of which one year must have been as an investigator in the field. Education and Experience:

A four-year high school diploma or its educational equivalent and two years of full-time experience as an investigator, of which one year must have been as an investigator in the field; or

Education and/or experience equivalent to "1" above.

Desired Skills:

• Five years in Security, Military is preferred.
• Knowledge and experience relating to the enforcement of fare evasion, and the issuance of summonses.
• Knowledge of Penal Law relating to property crime, vandalism, use of force and fare evasion in the transportation industry.
• Possession of a valid New York State Driver’s License.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Experience utilizing Microsoft Office (Work, Access, Excel).
• Must be able to obtain NYS security guard license.
• Familiar with video cameras or recording.

Other Information Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).


Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.The MTA encourages qualified applicants from diverse backgrounds, experiences, andabilities, including military service members, to apply.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Engineering and Information Technology

• Industries

  Truck Transportation

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