Special Events Supervisor

SP+; Landover (MD); On-site; USD 28,413 - 40,467; Full time

Job summary

SP+ in Landover, MD is seeking a Special Events Supervisor to oversee operations at the parking lot. Responsibilities include managing staff, resolving customer service issues, and ensuring safety and order.

The ideal candidate must be at least 18, possess a high school diploma, and demonstrate exceptional customer service skills. The position requires the ability to adapt to various weather conditions, as well as some physical demands, including standing and occasional lifting.

The role offers a pay rate of $25 per hour, with opportunities for growth within the company.

Qualifications

• Candidates must be at least 18 years old.
• Ability to read and comprehend simple instructions in English.
• Ability to effectively respond positively to customer problems.

Responsibilities

• Verify shift transactions against cashier's money.
• Respond to customer service issues and resolve on the spot.
• Supervise employees and serve as liaison between employees and management.

Skills

Customer service skills

Ability to solve problems

Knowledge of local area

Cash handling

Education

High school diploma or equivalent

Job description

Special Events Supervisor

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Responsibilities include but are not limited to the following:

• Verify shift transactions against cashier's money on hand during bank drops.
• Respond to customer service issues and resolve on the spot.
• Maintain order in assigned lot.
• Maintain relationships with police department and security personnel.
• Supervise employees and serve as liaison between employees and upper management.
• Count vehicles on location throughout shift, as needed.
• Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts.
• Report any unknown, observed or suspected violation of company policy, safety hazards or any unusual occurrence to the managers.
• Troubleshoot minor issues with revenue control equipment.
• Completing daily inspections of the facility and other required documentation.
• Assist with cleanup of debris, water, oil spills and etc.
• Substitute for any position, if necessary.
• Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area.
• Complete other duties as assigned.

Qualifications

Pay Rate $25

• Candidates must be at least 18 years old.
• Minimal high school diploma or equivalent.
• Cashier or parking experience preferred, but not required.
• Ability to read and comprehend simple instructions, short correspondence and memos in English.
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
• Ability to effectively respond positively to customer problems or complaints.
• Ability to adapt to changes in the work environment; able to deal with change, delays or unexpected events
• License Requirement - The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is required to work outside in varying weather conditions (cold, rainy, snowy, harsh, hot, humid).

The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

US-MD-LANDOVER

72458 - NORTHWEST STADIUM GREEN LOT

1600 FEDEX WAY

LANDOVER

MD

20785

LANDOVER MD United States