Special Events Shift Manager- F/T (30895)

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 75,000 - 120,000; Full time

Job summary

A prominent casino seeks a Special Events Shift Manager to oversee events and promotions. The role involves managing tasks, assisting the operations team, and ensuring high quality during events. Applicants should have significant experience in event management and strong leadership skills.

Qualifications

• 3+ years of experience in marketing, events or casino promotion.
• Experience in planning and executing events in the casino industry.
• Strong ability to multi-task and work under pressure.

Responsibilities

• Supervise all promotions and events for Agua Caliente Casinos.
• Plan, budget, and oversee assigned projects effectively.
• Assist in creating event materials and managing inventory.

Skills

Organizational skills

Leadership abilities

Communication skills

Time management skills

Education

High school diploma or GED

3+ years of marketing/events experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Special Events Shift Manager- F/T (30895)

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Special Events Shift Manager- F/T (30895)

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Job Details

Job Location

Agua Caliente Rancho Mirage - Rancho Mirage, CA

Position Type

Full Time - Exempt

Job Category

Management

Description

Under the direction of the Special Events Ops Manager, the Special Events Shift Manager is responsible for supervising all promotions and events for Agua Caliente Casinos. The Special Events Shift Manager effectively manage, track and report on all aspects of promotions and events, while providing additional support to the overall management team.

Essential Duties And Responsibilities (other Duties May Be Assigned)

• Assist the Special Events Ops Manager in creating and maintaining special events calendar to ensure continued revenue objectives are met and promotions/events are prepared for in a timely manner
• Plan, budget and oversee assigned projects
• Delegate and supervise tasks to Special Events Coordinators with the approval of the Special Events Manager. This includes but is not limited to the creation, preparation, and execution of all casino promotions and events with a high degree of quality support, to ensure the smooth running of daily promotional operations
• Assist with the development of all event/promotion related materials, including but not limited to proformas, postformas, write-ups, event and promotional checklists, along with property communications and post event analysis
• Works closely with the ACGC to procure approved Gaming Submissions, Revisions to approved Gaming Submissions, Cancellations, etc. Ensure all events are conducted as stated in the official approved marketing gaming submissions
• May assist in performing the daily events and promotions operational functions along with preparing daily paperwork, filing documents, product pick-up and delivery, and performing various other departmental duties
• Work closely with support departments that are involved with the execution of the events. (EVS, Engineering, IT, Food & Beverage, Slot Department, Table Games Department, etc.). Assist and support property-wide special projects, promotions/events and/or initiative
• Works with the Purchasing Department on various tasks including but not limited to:
• Securing the most ideal decor and products for every promotion or event
• Managing inventory levels on all promotional items for promotions/events and stock
• Tracking lead-times and deliveries of goods and services
• Ensuring the execution of agreed-upon contracts with all outside vendors
• Assist with proofing of all advertising materials related to promotions and events
• Responsible for maintaining effective use of resources, scheduling, staff levels, expense tracking, purchases, etc.
• Represents the Special Events/Marketing team in promotion and events activities off-site
• Maintains cost and resources for promotions and events
• Maintain timely procedures for the tracking and execution of all pertinent invoices and bills with regard to special events and off property events
• Timely responds and resolves guest inquiries and disputes/issues ensuring guest satisfaction
• Comply with all applicable Tribal regulations, internal controls and policies and procedures
• Documents and reports all exceptions/variations/deviations immediately to Special Events Management and/or ACGC
  

Supervisory Responsibilities

• Special Events Coordinators
• Responsible for supervising promotions and/or events in the absence of the manager or Director
• Carries out all supervisory responsibilities in accordance with the organizations policies and applicable laws.
• Responsibilities also include interviewing, hiring, training, planning, assigning work and performance reviews for Special Events Coordinators
  
  

Qualifications

• High school diploma or GED
• 3 or more years of marketing, events and/or casino promotion experience preferred, or the educational and working experience equivalent
• Must have experience with creating, planning and executing events and promotions in the casino industry or a related industry
• Must demonstrate strong organizational and systematic abilities, along with communication, presentation and time management skills
• Must demonstrate strong leadership abilities
• Must demonstrate a strong ability to multi-task and work under pressure while maintaining excellent guest service skills
• Working knowledge of Outlook, Word and Excel software programs
• In-depth understanding of the management and operations of all casino and tourism business
• Advanced customer service skills and stage presence skills desired
• Previous supervisory experience preferred
  
  

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 3+ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

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