Special Events Medical Dispatcher CrowdRx

Rural Metro Fire Department; Philadelphia (Philadelphia County); On-site; USD 28,000 - 40,000; Part time

Job summary

CrowdRx is seeking Event Medical Dispatchers to coordinate and dispatch EMS and clinical resources at major events in Philadelphia. This role supports event operation centers and incident command posts, delivering high-quality patient care and customer service to guests, staff, and partners.

The team may travel to large-scale national events with our festival and special operations group. Starting at $25/hour, this part-time per diem opportunity offers frontline EMS dispatch duties, potential

Qualifications

• High school diploma or GED required.
• AHA/BLS Provider CPR Certification required.
• Emergency Medical Dispatcher certification preferred.
• State EMT or Paramedic certification required.
• Two (2) or more years of EMS provider experience preferred.
• Effective oral, written, and interpersonal communication skills on telephone, radio, and face-to-face interaction.
• Must have telecommunications experience or at least one year’s experience as an EMS or public safety dispatcher.
• Effective customer service skills.
• Basic computer skills.
• Understanding of Special Event Dispatching.

Responsibilities

• Understand and adequately implement the concepts of Emergency Medical Dispatch as a minimum standard of care.
• Properly track incidents in the venue’s incident management system in a timely and clear manner.
• Operate telecommunications and two-way radio equipment in a clear and timely manner.
• Communicate with other public safety agencies to coordinate additional resources or provide incident information.
• Escalate public health /safety concerns to venue staff and internal management.
• Allocate EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Coordinate and arrange emergent and non-emergent transport for patients to higher level of care.
• Track noteworthy incidents, event markers, and concerns utilizing the ICS 214 form.
• Deliver on-site BLS or ALS level care, dependent on certification level, in accordance with all applicable medical guidelines and protocols.
• Calmly and professionally respond to calls for emergency medical assistance and public safety issues within assigned venue or event area.
• Utilize medical equipment and procedures as required to provide appropriate and high-quality patient care.
• Responsible and accountable for completeness and accuracy of paperwork related to position prior to completion of shift.
• Properly maintain all issued uniforms and response gear and utilize all personal protective equipment.
• Keep current on all required state certifications / licenses.
• Maintain prompt and regular attendance.
• Travel to festivals and special events as part of our communications team, as needed.

Skills

Oral communication

Written communication

Interpersonal skills

Customer service

Telecommunications experience

EMS dispatcher experience

Education

High School Diploma or GED

AHA/BLS Provider CPR Certification

EMT or Paramedic certification

EMS Dispatcher certification

Tools

Two-way radio equipment

Incident management system

Mobile communications gear

Job description

Event Medical Dispatcher

PART-TIMEPER DIEM OPPORTUNITY

Starting at $25/HR

Location: One Lincoln Financial Field Way - Philadelphia, PA 19148

We’re hiring Event Medical Dispatchers tojoinour team in Philadelphia. This team member will coordinate anddispatchEMSand clinical resources at special events while operating in event operation centers and incident command posts. In this role,theteam member may also support the clinical team bydeliveringhigh-quality patient careandcustomer service to event guests, venue andevent staffto ourlocal partners. Our Event Medical Dispatchers will alsohave the opportunity totravel to large scale national events with our festival and special operations team.

Responsibilities

• Understand and adequately implement the concepts of Emergency Medical Dispatch published in Principles of Emergency Medical Dispatch as a minimum standard of care
• Properly track incidents in the venue’s incident management system in a timely and clear manner
• Operate telecommunications and two-way radio equipment in a clear and timely manner
• Communicate with other public safety agencies to coordinate additional resources or provide incident information
• Escalate s public health /safety concerns to venue staff and internal management
• Allocate EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols
• Coordinate and arrange emergent and non-emergent transport for patients to higher level of care
• Track noteworthy incidents, event markers, and concerns utilizing the IC S 214 form
• Deliver on-site BLS or ALS level care, dependent on certification level, in accordance with all applicable medical guidelines and protocols
• Calmly and professionally respond to calls for emergency medical assistance and public safety issues within assigned venue or event area
• Utilize medical equipment and procedures as required to provide appropriate and high-quality patient care
• Responsible and accountable for completeness and accuracy of paperwork related to position prior to completion of shift
• Properly maintain all issued uniforms and response gear and utilize all personal protective equipment
• Keep current on all required state certifications / licenses
• Maintain prompt and regular attendance
• Travel to festivals and special events as part of our communications team, as needed

MinimumRequired Qualifications

• High school diploma or GED required
• AHA/BLS Provider CPR Certification required
• Emergency Medical Dispatcher certification preferred
• State Emergency Medical Technician or Paramedic certification required
• Two (2) or more years of experience as an EMS provider preferred
• Effective oral, written, and interpersonal communication skillson telephone, radio, and face to face interaction
• Must havetelecommunications experience or have at least one year’s experience as an EMS or public safety dispatcher
• Effective customer service skills
• Basic computer skills
• A working understandingofSpecial Event Dispatching

Why Choose CrowdRx? CrowdRx is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors — keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.