Special Event Staff

TFEG OW JV LLC; Philadelphia (Philadelphia County); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

Staff merchandise discounts

Complimentary admission for you

Friends & family tickets

Employee incentive programs

Job summary

Otherworld Philadelphia is seeking a part-time Special Events Staff member to support concerts, activations, and events at our Philadelphia venue. You will help with setup and breakdown, maintain an active presence on site, and assist with day-of operations to ensure smooth event execution.

The role emphasizes guest engagement, safety, and exceptional service in a fast-paced environment. Availability includes evenings, weekends, and select holidays, with shifts based on the event calendar.

Qualifications

• Minimum 1 year of experience in events, entertainment, hospitality, or venue operations.
• Ability to multitask in a fast-paced environment.
• Comfortable in crowded, high-energy spaces.
• Must be at least 18 years old.

Responsibilities

• Assist with setup of concerts and events, including arranging furniture and equipment, load-in/load-out, and following floor plans.
• Maintain an active presence during events, monitor exhibits and areas, assist guests, and perform janitorial duties.
• Assist with event breakdown and post-event cleanup to restore spaces.
• Identify and report safety concerns, spills, or damaged exhibits to management.
• Perform other duties to support event execution.

Skills

Event coordination

Customer service

Guest engagement

Communication

Reliability

Punctuality

Flexibility

Conflict resolution

Job description

Special Event Staff (Part-Time) -Variable-Hour/Event-BasedReports to: Event Sales ManagerLocation: Philadelphia, PAClassification: Part-time, non-exempt/hourlyOverviewOtherworld Philadelphia is an immersive art and entertainment experience that blends large-scale interactive installations with cutting-edge technology and surreal storytelling. As part of Thirteenth Floor Entertainment Group’s nationwide portfolio, Otherworld delivers a truly unique and evolving guest experience.We are seeking a part-time Special Events Staff team member to join our dynamic team! In this role, you will support the execution of concerts, special events, and other activations by assisting with event setup and breakdown, maintaining an active presence throughout the venue, and supporting day-of operations.Responsibilities include engaging with guests, monitoring event spaces, helping ensure a safe and positive environment, and providing exceptional customer service. The ideal candidate is energetic, reliable, comfortable working in a fast-paced environment, and passionate about creating memorable guest experiences while representing the Otherworld brand.Key Responsibilities Assist with the setup of concerts and special events, including arranging furniture andequipment, supporting load-in and load-out, and following floor plans and diagrams toprepare event spaces. Support concerts and special events by maintaining an active presence throughout thevenue, monitoring exhibits and event areas, assisting guests, completing janitorialduties, removing trash, and providing general support for event coordination andlogistics. Assist with event breakdown and post-event cleanup, ensuring the venue and exhibitsare cleaned, reset, and returned to their normal operating condition. Help maintain a safe and welcoming environment by identifying and reporting safetyconcerns, spills, damaged exhibits, or other operational issues to management. Perform other duties as assigned to support the successful execution of concerts andspecial events.What We’re Looking For At least 1 year of experience working in events, entertainment, hospitality, or venue operations preferred. Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment. Comfortable working in crowded, high-energy, and loud environments. Enthusiastic, approachable, and passionate about providing exceptional guest service. Strong communication and interpersonal skills, with a warm and engaging presence. Reliable, punctual, adaptable, and able to respond effectively to changing event needs and challenges. Comfortable performing general cleaning and janitorial duties and committed to maintaining company cleanliness and operational standards. Availability to work a variable, event-based schedule, including evenings, weekends, and select holidays. Hours will vary based on the concert and special events calendar, and there may be limited or no scheduled hours during periods without events. Must be at least 18 years of age.Compensation, Perks & BenefitsStarting pay: $17.00/hour.Staff merchandise discounts.Complimentary admission for you, plus friends & family ticket perks.Employee incentive and staff engagement programs.Please Note: This is a part-time, variable-hour position dedicated to supporting OtherworldPhiladelphia concerts, special events, and special activations. Work schedules will be based onthe event calendar, business volume, and operational needs. Weekly hours are not guaranteedand may vary, including periods when no shifts are available. From time to time, the Companymay offer additional shifts based on event needs. Unless specifically scheduled for an on-callshift, employees are not required to remain available or contact the Company to determinewhether work is available.Why Join Otherworld?Every shift is different, every guest is unique, and every team member is valued. At Otherworld, you will do more than guide guests – you will help create an experience where art, technology, and imagination collide.As part of Thirteenth Floor Entertainment Group, you’ll join a creative, collaborative team that produces innovative immersive experiences across the country, with opportunities to learn, grow, and contribute to new projects and events. If you are ready to make every day extraordinary and inspire others to do the same, we want to meet you!