Special Event Monitor - Student Hourly

University of Kansas; Lawrence (KS); On-site; USD 17,000 - 22,000; Part time

Job summary

University of Kansas is seeking a Special Event Monitor to provide on-site assistance and supervision for events and reservations across KU Recreation Services facilities in Lawrence. You will enforce facility policies, monitor participant safety, and respond to incidents during varied shifts, including early morning, afternoon, evening and late-night hours.

Candidates must be CPR/AED certified within 1 month of hire and have strong customer service skills.

Qualifications

• Demonstrated customer service experience required.
• CPR/AED certification within 30 days after hire date.
• Valid U.S. Driver’s License required.

Responsibilities

• Actively supervise all event participants to ensure safety at KU Recreation Services facilities and equipment.
• Enforce KU Recreation Services facility policies and procedures.
• Work all shifts as assigned; shifts may be picked up voluntarily or substituted when available.
• Maintain a high level of integrity and consistency in decisions, actions, and enforcement.
• Implement risk management procedures when necessary and be available to staff events during and outside open hours.
• Be prepared to staff events at ASRFC, Shenk Sports Complex, Superfield, Central Field, Outdoor Volleyball, and Tennis Courts as scheduled.
• Ensure all participants have signed a participant waiver and carry necessary emergency items.
• Complete event monitor reports with detailed information and document broken equipment for follow-up.
• File reports for high-risk scenarios (e.g., tornado/fire, injuries, or contact with law enforcement).

Skills

Customer service

Education

CPR/AED Certification

Driver's License

Job description

***This job has no guaranteed hours and will have a variable work schedule; we do not recommend this be your only job***

Special Event Monitor is responsible for providing on-site assistance and supervision for special events and reservations hosted on KU Recreation Services facilities, including: the Ambler Student Recreation Fitness Center, Central Field, Shenk Sports Complex, Outdoor Volleyball, Tennis Courts, and/or other designated areas. Special Event Monitors are expected to perform and follow the tasks mentioned in the responsibility areas listed below during a given shift. In each area, a Special Event Monitor shall enforce policies and procedures, and/or complete specific responsibilities so that the KU Community can participate safely in a special event or reservation. Special Event Monitors are needed year-round. Shifts may occur at any time of the day: early morning, afternoon, evening, and late-night hours as some events may go all day and/or all night long. Special Event Monitors may be needed to work weekday or weekend hours. Each Special Event Monitor must be certified in CPR/AED within 1 month of hire, training is provided to those not currently certified.

Job Description

Duties include but are not limited to the following:

35% - Event Oversight

• Actively supervise all special event and reservation participants to ensure safety to individuals and KU Recreation Services facilities and equipment.
• Enforcement of all KU Recreation Services facility policies and procedures.
• Work all shifts as assigned; shifts may also be picked up voluntarily.
• Substitute shifts when available.
• All decisions, actions, and enforcement of policies and procedures must be maintained with a high level of integrity and consistency.
• Implement risk management procedures and protocols when necessary.
• Be available (during open hours and outside of building hours) to staff any and all events at ASRFC, Shenk Sports Complex, Superfield, Central Field, Outdoor Volleyball, and Tennis Courts sites as assigned or scheduled.
• Ensure all participants have signed a participant waiver.
• Carry radio, iPad, necessary keys, and emergency items (AED, backpack, etc.) to all events.

35% - Event Setup/Breakdown

• Completion of all duties assigned by Facility Supervisors, Special Event Program Manager and KU Recreation Services Assistant Director of Outdoor Pursuits and Special Events.
• Provide any equipment, set-up, forms, etc. needed for an event or reservation, as provided by the Special Events Program Manager and/or Assistant Director of Outdoor Pursuits and Special Events.
• Set up necessary equipment (e.g., tables, bleachers, etc.) for all special events when needed, as well as tearing it all back down, cleaning, and putting things away.
• Complete event monitor reports appropriately with detailed information.
• Collect and document broken equipment for follow up.
• File descriptive and accurate reports pertaining to high-risk scenarios (e.g., tornado or fire emergency, injury reports, contacting law enforcement, if necessary, due to violence, harassment, etc.).

25% - Customer Communication

• Maintain effective and appropriate communication with participants, guests, co-workers, and KU Recreation Services professional staff as needed.
• Exceed customer service expectations.
• Conflict-resolution and dealing with on-site issues.
• Act with personal responsibility.
• Inform participants about their responsibility of maintaining and returning equipment undamaged.
• Identify any hazards that jeopardize the safety of participants and respond appropriately (e.g., slippery surfaces, poor lighting, broken equipment, etc.).
• Ensure a safe environment exists for patrons through preventative supervision and the ability to cooperate with ASRFC staff as well as law enforcement if necessary.
• Decide if an event may proceed or be canceled given the status of inclement weather.
• Disseminate accurate information to patrons.

5% - Other Duties as Assigned

• Attend all scheduled meetings and work-shifts on time, while being ready to learn at work.
• Assist in other areas of the facility if/when needed.

Preferred Qualifications

• Demonstrated customer service experience.
• CPR/AED certification (can be completed up to 30 days after hire date).
• Valid U.S. Driver’s License.

Position Requirements

During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).

Employment Conditions

(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.
(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.

Additional Candidate Instructions

In addition to the online application, the following documents are required to be considered for this position:

• Resume
• Cover letter

The application deadline is 12/31/2026. A review of applications is ongoing throughout the posting period.

• Primary Campus: University of Kansas Lawrence Campus