Special Assets Manager

Wilson Bank & Trust; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Wilson Bank & Trust is seeking a Special Assets Manager in Lebanon, TN to lead the workout and resolution of distressed loans. You will coordinate with credit administration and collections teams, assess recovery options, and guide modifications with borrowers to minimize losses while safeguarding compliance and strategic objectives.

The role requires a strong background in banking, asset recovery, and collaboration across departments, with a focus on risk mitigation and customer service.

Qualifications

• High School diploma or GED is required.
• Bachelor’s degree in business, finance, or a related field preferred.
• 3 years of experience in a similar role.
• Previous banking experience preferred.
• Subject matter expertise in collections and special assets.
• Strong knowledge of the lending process as a whole.
• Proficiency with Microsoft Office and standard software.
• Excellent verbal and written communication skills.
• Superior analytical and problem-solving skills with a strategic, business-focused mindset.

Responsibilities

• Manage and resolve loans that are in default, at risk of default, or experiencing other financial distress.
• Minimize potential losses for the bank while evaluating recovery and restructuring options.
• Assist in managing troubled credits.
• Review distressed loans and identify potential risks.
• Evaluate collateral and verify collateral documentation.
• Communicate with borrowers to explore options to return loans to a performing status.
• Partner with management to structure modifications, repayment plans, and forbearance agreements.
• Develop and implement workout strategies to maximize recovery.
• Oversee recovery and liquidation of collateral.
• Collaborate with legal counsel to initiate foreclosure, litigation, or bankruptcy proceedings as needed.
• Maintain accurate documentation of workout activities and borrower communications.
• Ensure compliance with lending laws and internal policies.

Skills

Verbal & written communication

Analytical skills

Strategic mindset

Time management

Collaboration

Self-motivation

Education

High School diploma or GED

Bachelor's degree in business/finance or related field

Tools

Microsoft Office

Job description

Special Assets Manager

Location: Lebanon, TN

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business.

ABOUT US

Working at Wilson Bank & Trust means joining a purpose‑driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.

ABOUT THE POSITION

The Connective Force Picture yourself as the lifeblood that ties everything together—the communicator, the problem‑solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.

Position Summary

The Special Assets Manager is responsible for managing and resolving loans that are in default, at risk of default, or experiencing other forms of financial distress. This position works to minimize potential losses while evaluating possibilities for recovery and restructuring. The Special Assets Manager reports to the Consumer & Small Business Credit Administration and Collections Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Position Duties & Responsibilities

• Responsible for managing and resolving loans that are in default, at risk of default, or experiencing other forms of financial distress
• Minimize potential losses for the bank while evaluating possibilities for recovery and restructuring
• Assist in managing troubled credits
• Review distressed loans and identify potential risks
• Evaluate collateral, order appraisals and in‑house evaluations, and verify collateral documentation
• Communicate with borrowers to explore options to return loans to a performing status
• Partner with management to provide recommendations on structure of modifications, repayment plans, and forbearance agreements
• Develop and implement workout strategies to mitigate risk and maximize recovery
• Oversee recovery and liquidation of collateral
• Partner with legal counsel and management to initiate foreclosure, litigation, or bankruptcy proceedings as needed
• Manage REO properties to include maintenance and disposition
• Maintain accurate and timely documentation of all workout activities and borrower communications
• Verify compliance with federal and state lending laws, as well as internal policies and procedures
• Prepare and present detailed reports of loan statuses and recovery efforts to management
• Collaborate with business units such as credit, legal, and loan operations regarding adversely graded loans
• Maintain professional and sensitive communication with borrowers during difficult situations
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations
• Attend training as requested
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti‑Money Laundering Program
• Participate in outside community activities as required
• Perform other duties as assigned

Required Qualifications

• High School diploma or GED
• Bachelor’s degree in business, finance, or a related field preferred
• 3 years of experience in a similar role
• Previous banking experience preferred
• Subject matter expertise in collections and special assets
• Strong knowledge of the lending process as a whole
• Proficient with Microsoft Office and other standard software applications
• Excellent verbal and written communication skills
• Superior analytical and problem‑solving skills, with a strategic and business‑focused mindset
• Excellent interpersonal skills with the ability to influence, inspire, and align teams
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Ability and willingness to work with purpose and a strong sense of urgency
• Self‑motivated, positive, and enthusiastic
• Self‑starter with a strong desire to exceed expectations
• Maintain confidentiality discretion
• Ability to effectively work in collaboration with others to achieve business objectives
• Willing to grow and be challenged

COMPREHENSIVE BENEFITS & RECOGNITION

We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short‑term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer‑nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide.

GROW WITH US

“Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands‑on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive. Wilson Bank & Trust is more than a just a bank — we’re a community‑focused, people‑first organization committed to supporting both our customers and our employees. As an independent, community‑based bank, we combine big‑bank resources with hometown service, creating a workplace where you can build meaningful relationships, grow your career, and make a real impact every day.