Special Accounts Representative

Saia Inc; Johns Creek (GA); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Competitive compensation

Great benefits

Equal Opportunity Employer

Job summary

Saia Inc. in Johns Creek, GA is hiring for a customer service-oriented role focused on monitoring, tracking, quoting, negotiating, and ensuring contractual compliance for specialty products. You will support cross-functional teams, provide status updates to leadership, and help uncover new business opportunities to drive growth.

The position emphasizes completing documentation accurately, addressing customer needs, and preventing disruptions in service through proactive issue recognition.

Qualifications

• High school diploma or GED.
• 2+ years of less-than-truckload or customer service experience.
• Proficiency in Microsoft Office and transportation management applications.

Responsibilities

• Communicates customer's needs with business partners to address their needs and resolve discrepancies.
• Provides daily status updates to leadership on assigned accounts.
• Recognizes issues to avoid service disruptions.
• Resolves multi-task service requests through various channels of communication.
• Maintains accurate records of customer documentation.
• Assists cross-functional teams in audits related to transportation processes.
• Supports business partners by uncovering and securing new business opportunities.

Skills

Customer service

MS Office

Education

High school diploma or GED

Tools

Transportation management applications

Job description

Ready To Go Further?Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.Position SummaryAssists with monitoring, tracking, quoting, negotiating, and contractual compliance with the organization’s specialty products.Major Tasks and ResponsibilitiesCommunicates customer's needs with business partners to address their needs and resolve discrepancies.Provides daily status updates to leadership on assigned accounts.Recognizes issues to avoid service disruptions.Resolves multi-task service requests through various channels of communication.Maintains accurate records of customer documentation.Assists cross-functional teams in audits related to transportation processes.Supports business partners by uncovering and securing new business opportunities.Preferred QualificationsHigh school diploma or GED.2+ years of less-than-truckload or customer service experience.Proficiency in Microsoft Office and transportation management applications.Pay Rate: $19.86 - $22.85 per hour, based on experienceBenefitsAt Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.Make Your MoveAt Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.