Spc, Telehealth

Visionworks of America; Knightdale (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

401(k) Savings Plan

Paid Time off

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

A retail healthcare provider is seeking a Telehealth Specialist to assist patients during remote eye exams. You will ensure an exceptional patient experience, maintain accurate records, and support the operational needs of the store. The ideal candidate is preferred to have customer or patient experience and a high school diploma. This full-time position offers a competitive benefits package.

Qualifications

• Customer or patient experience preferred.
• HS diploma or equivalent is required.

Responsibilities

• Assist remote eye exam processes as a liaison between patients and physicians.
• Maintain accurate patient records before conducting testing.
• Transition patients from doctor to sales and provide necessary information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals.

Skills

Customer or patient experience

Communication skills

Education

HS diploma, GED or equivalent related job experience

GED

Job description

Join to apply for the Spc, Telehealth role at Visionworks of America

About the Role

A Visionworks Onsite Telehealth Specialist (TS)/Optometric Assistant (Telehealth) is the face of our patient care and is dedicated to ensuring the best possible journey for every patient during our Telemed remote eye exam. This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/services and managed vision care. The TS personally takes the patient through their entire Visionworks experience ensuring their eye exam and eyewear needs are met in a simple, human and bold way.

Responsibilities

• Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians
• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Qualifications

• Related customer or patient experience preferred, but not necessary
• HS diploma, GED or equivalent related job experience

What We Offer

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts—including but not limited to:

• Vision Coverage
• Paid Parental Leave
• Bereavement Leave
• 401(k) Savings Plan
• Paid Time off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more!

Compensation range for the roles is above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.

Equal Opportunity

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Additional information

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Retail