Spare Parts Manager

Kaleidoscope Innovation, Inc.; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Kaleidoscope Innovation, Inc. is seeking a Spare Parts Manager to oversee spare parts inventory, shipments, and support for Field Service Engineers.

You will manage receiving, logging, and tracking parts and End-of-Arm Tooling (EoAT) while maintaining accurate documentation and records. The role requires strong organizational skills, experience with inventory systems and ticketing platforms, and knowledge of shipping processes.

Qualifications

• Strong organizational and record-keeping skills.
• Experience with inventory tracking systems and ticketing platforms (e.g., Qualtrics, Archer).
• Familiarity with shipping logistics and processes.
• Effective communication and collaboration skills.

Responsibilities

• Package Handling: Retrieve packages containing spare parts or refurbished EoATs and deliver to site, update inventory records.
• Inventory Management: Log and track all incoming/outgoing inventory; update tickets and records; coordinate with FSE for spare usage.
• Spares Delivery: Provide spare parts to Field Service Engineers with proper documentation and tickets.
• Issue Tracking and Reporting: Maintain trackers with serial numbers, timestamps and links; compile daily spares usage reports.
• Shipping Management: Prepare items for shipment, ensure packaging/docs (serials, tickets, shipping details); coordinate UPS shipments.
• Inventory Updates: Keep systems updated on status/location of all parts and EoATs; mark defective items as In Transit.

Skills

Organizational skills

Inventory tracking

Ticketing systems

Shipping logistics

Communication

Tools

Qualtrics

Archer

Job description

Spare Parts Manager Job Description

We are unable to sponsor or take over sponsorship of an employment visa at this time.

Position Overview

The Spare Parts Manager will manage spare parts inventory, coordinate shipments, and support the Field Service Engineers (FSE) to ensure smooth operations. This includes receiving, logging, and tracking spare parts and End-of-Arm Tooling (EoAT), as well as maintaining accurate documentation and inventory records.

Spare Parts Manager Job Description

We are unable to sponsor or take over sponsorship of an employment visa at this time.

Position Overview

The Spare Parts Manager will manage spare parts inventory, coordinate shipments, and support the Field Service Engineers (FSE) to ensure smooth operations. This includes receiving, logging, and tracking spare parts and End-of-Arm Tooling (EoAT), as well as maintaining accurate documentation and inventory records.

Key Responsibilities

• Package Handling:
  • Retrieve packages containing spare parts or refurbished EoATs from the designated UPS store.
  • Deliver collected items to the site and update inventory records.
• Inventory Management:
  • Log and track all incoming and outgoing inventory, including parts pulled for night shift requests.
  • Ensure accurate documentation in inventory systems, including ticket/Qualtrics details for each part.
  • Collaborate with the FSE team to maintain updated records of spares usage.
• Spares Delivery:
  • Provide spare parts to FSEs as needed, ensuring requests are properly documented and associated with tickets.
• Issue Tracking and Reporting:
  • Maintain and update issue trackers with details like serial numbers, timestamps, and ticket links.
  • Compile daily reports of spares usage and share them with the appropriate email distribution list.
• Shipping Management:
  • Prepare items for shipment, including defective parts and EoATs needing refurbishment.
  • Ensure proper packaging and documentation, including serial numbers, tickets, and shipping details.
  • Coordinate shipments using the designated UPS account and address.
• Inventory Updates:
  • Keep inventory systems updated with the status and location of all parts and EoATs.
  • Mark defective items as "In Transit" and ensure they are shipped to the correct refurbishment or storage facility.
    

Qualifications

• Strong organizational and record-keeping skills.
• Experience with inventory tracking systems and ticketing platforms (e.g., Qualtrics, Archer).
• Familiarity with shipping logistics and processes.
• Effective communication and collaboration skills.

Work Location

The role is based in Wilmington, NC, with tasks involving coordination between the UPS store and the site inventory locations.

Additional Notes

The Spare Parts Manager will ensure adherence to processes, address any discrepancies in inventory or documentation, and provide proactive support to the FSE team to maintain operational efficiency.

Kaleidoscope, an Infosys Company, is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.