Spanish Speaking E-commerce Support Specialist

PM Recruitment ES; Kentucky; Remote; USD 40,000 - 60,000; Full time

Job summary

A recruitment agency is excited to hire an E-commerce Support Specialist fluent in Spanish. This remote role involves assisting customers with online shopping inquiries and resolving issues. Candidates should possess excellent customer service skills and have prior experience in e-commerce. The position includes benefits such as private health insurance and performance bonuses.

Benefits

Private Health Insurance

Performance Bonus

Fully Paid Relocation Package

Free Greek Lessons

Qualifications

• Fluency in Spanish (both spoken and written) required.
• Excellent customer service and problem-solving skills.
• Prior experience in e-commerce support is an advantage.

Responsibilities

• Deliver outstanding e-commerce support to Spanish-speaking customers.
• Troubleshoot and resolve customer issues related to orders and payments.
• Guide customers through the online shopping process.

Skills

Fluency in Spanish

Customer service skills

Problem-solving skills

Technical skills

Organizational skills

Job description

Patrique Mercier Recruitment ES is thrilled to announce a fantastic opportunity for a Spanish Speaking E-commerce Support Specialist! This remote position will allow you to work from the comfort of your home in Greece while providing exceptional support to our Spanish-speaking customers. If you have a strong background in customer service and a passion for e-commerce, we want to hear from you!

In this role, you will be the first point of contact for our valued customers, assisting them with their online shopping inquiries, resolving issues, and ensuring a seamless shopping experience. Your expertise and commitment to excellence will contribute significantly to our customer satisfaction and overall success.

Responsibilities

• Deliver outstanding e-commerce support to Spanish-speaking customers through email, chat, and phone communications.
• Troubleshoot and resolve various customer issues related to orders, payments, and product inquiries.
• Guide customers through the online shopping process and provide assistance as needed.
• Document customer interactions for reference and to help improve services.
• Collaborate with other team members to streamline processes and enhance team efficiency.
• Engage in training opportunities to stay informed about products and trends in the e-commerce sector.

Qualifications

• Fluency in Spanish (both spoken and written) is required.
• Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.
• Excellent customer service and problem-solving skills.
• Prior experience in e-commerce support or similar roles is an advantage.
• Strong technical skills to navigate online platforms and troubleshoot effectively.
• Ability to work independently in a remote environment and manage time effectively.
• Attention to detail and strong organizational skills.
• A friendly demeanor with a passion for helping customers succeed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and 2 weeks in hotel )
• Free Greek Lessons, discounts and other perks