Spanish Speaking Customer Support for Social Networking Apps Department

Mercier Consultancy; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading consultancy firm is seeking a Spanish Speaking Customer Support Representative to join their Social Networking Apps Department. The role involves assisting Spanish-speaking clients, troubleshooting app issues, and providing excellent customer service. Ideal candidates are bilingual and have a passion for technology and social media. Competitive salary and relocation support are included.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Free Greek Course

Qualifications

• Experience in customer support, particularly in the technology or social media sector.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple inquiries efficiently in a fast-paced environment.

Responsibilities

• Respond to customer inquiries in Spanish via phone, email, and chat.
• Assist users with troubleshooting issues and questions regarding the apps.
• Document customer interactions and solutions accurately in our support system.

Skills

Fluency in Spanish

Fluency in English

Excellent communication skills

Problem-solving abilities

Customer support experience

Job description

Mercier Consultancy is thrilled to announce an opening for a Spanish Speaking Customer Support Representative for our Client's Social Networking Apps Department! In this dynamic Junior position role, you will provide vital support to our Spanish-speaking clientele, assisting them with inquiries and issues related to our social networking applications. Your fluency in Spanish will enable effective communication and enhance the user experience for our customers.

This position is perfect for individuals who are passionate about technology and social media and possess a strong commitment to customer service. Join our innovative team and play a key role in helping users navigate and enjoy our platforms!

Responsibilities

• Respond to customer inquiries in Spanish via phone, email, and chat
• Assist users with troubleshooting issues and questions regarding the apps
• Document customer interactions and solutions accurately in our support system
• Collaborate with teams to resolve complex user issues
• Provide users with information on app features and best practices
• Gather and relay user feedback to improve our services
• Stay updated on social networking trends and app features to provide informed support

• You must already reside or live in Greece.
• Fluency in Spanish and English, both written and verbal
• Experience in customer support, particularly in the technology or social media sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and software

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel ) (Only for candidates abroad)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• 2 extra bonus pais at the 3rd and 6th month for candidates starting in June, July or August 2025.
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...