Spanish Speaking Customer Support for Data Analytics for a Tech Company

Mercier Consultancy; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A data analytics company is seeking a Spanish Speaking Customer Support Representative to assist clients with data analytics services. This entry-level role requires strong communication skills and a passion for customer service. Candidates will provide vital support to Spanish-speaking clients, helping them with inquiries and issues. The position includes competitive salary, performance bonuses, and a fully paid relocation package.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package (Flight, Transfer, Hotel)

Health Insurance

Full paid training

Commission fee for renting your place

Qualifications

• Fluency in Spanish and English, both written and verbal.
• Experience in customer support, preferably in a tech or data analytics environment.
• Detail-oriented with a focus on providing high-quality customer service.

Responsibilities

• Assist Spanish-speaking customers with inquiries and issues.
• Provide thorough explanations of products and best practices.
• Document customer interactions and feedback.

Skills

Fluency in Spanish and English

Strong communication skills

Problem-solving skills

Customer support experience

Detail-oriented

Job description

Mercier Consultancy is excited to offer a position for a Spanish Speaking Customer Support Representative for our Client's Data Analytics division! In this Entry Level role, you will provide vital support to our Spanish-speaking clients, helping them navigate and maximize the use of our data analytics solutions. Your expertise in customer service combined with your understanding of data analytics will empower our clients to make informed decisions based on the insights we provide.

You will be the main point of contact for our customers, answering queries, resolving issues, and ensuring a seamless experience with our services. If you are passionate about technology and analytics, along with a strong dedication to customer satisfaction, we want to hear from you!

Responsibilities

• Assist Spanish-speaking customers with inquiries and issues related to data analytics services via phone, email, and chat
• Provide thorough explanations of our products, features, and best practices
• Document customer interactions and feedback in our support system
• Collaborate with technical teams to resolve complex issues and convey customer needs
• Stay abreast of product updates and industry trends to provide informed support
• Collect and report customer feedback to contribute to service enhancements
• Foster strong relationships with clients to encourage loyalty and satisfaction

• You should be living in Greece.
• Fluency in Spanish and English, both written and verbal
• Experience in customer support, preferably in a tech or data analytics environment
• Strong communication skills with an ability to explain technical concepts clearly
• Problem-solving skills to help diagnose and resolve customer issues
• Detail-oriented with a focus on providing high-quality customer service
• Ability to work effectively in a fast-paced, remote team environment
• Knowledge of data analytics concepts and tools is a plus

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Bonus at the 3rd and 6th months for candidates starting in June, July or August
• 2 Extra Salaries Per Year
• Full paid training
• Support In Finding Accommodation After Hotel
• Commission fee for renting your place paid by the client
• And More...