Spanish Speaking Customer Support for Banking Services Department

Mercier Consultancy; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A customer support-focused company is seeking a Spanish Speaking Customer Support Representative to assist clients in navigating banking inquiries. This junior role emphasizes clear communication and exceptional service to Spanish-speaking customers, with a competitive monthly salary and a fully paid relocation package. Ideal candidates will be fluent in Spanish and English, with previous experience in customer service preferred.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Free Greek Course

More Benefits and Discounts

Qualifications

• Residing in Greece and fluent in Spanish and English.
• Previous experience in customer support, preferably in banking or financial services.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries in Spanish via phone, email, and chat.
• Assist clients with banking product questions and services.
• Document customer interactions accurately.

Skills

Fluency in Spanish

Fluency in English

Excellent communication skills

Strong problem-solving abilities

Attention to detail

Job description

Mercier Consultancy is pleased to announce an opening for a Spanish Speaking Customer Support Representative for our Client's Banking Services Department! In this key Junior role, you will be the main point of contact for our Spanish-speaking clients, providing vital support and assistance regarding their banking inquiries and services. Your language skills will be essential in ensuring clear and effective communication with our valued customers.

This position is perfect for individuals who are passionate about providing exceptional service in the financial sector. Join our dedicated team and play a crucial role in helping our clients navigate their banking needs with confidence.

Responsibilities

• Respond to customer inquiries in Spanish via phone, email, and chat
• Assist clients with questions related to banking products, services, and transactions
• Document customer interactions accurately in our support management system
• Collaborate with internal teams to resolve complex client issues
• Provide detailed and accurate information regarding account management and services
• Gather customer feedback to improve our banking services
• Participate in ongoing training to stay informed about banking regulations and trends

• You must be residing in Greece.
• Fluency in Spanish and English, both written and verbal
• Previous experience in customer support, preferably in the banking or financial services sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and banking software

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• 2 extra bonus pais at the 3rd and 6th month for candidates starting in June, July or August 2025.
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...