Spanish Speaking Customer Support for Automotive Road Assistance Depart

Mercier Consultancy; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading consultancy firm is seeking a Spanish Speaking Customer Support Representative to assist Spanish-speaking clients with automotive road assistance needs. This entry-level role requires strong communication skills and empathy. Successful candidates will thrive in high-pressure environments and be committed to exceptional customer service. The position offers competitive pay, bonuses, and a comprehensive relocation package.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Free Greek Course

More Benefits and Discounts

Qualifications

• Fluency in Spanish and English, both written and verbal.
• Experience in customer support, ideally within the automotive or logistics sectors.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Respond to customer inquiries in Spanish via phone, email, and chat.
• Assist clients with road assistance requests, including breakdowns and emergencies.
• Document customer interactions and resolutions in our management system.

Skills

Fluency in Spanish

Fluency in English

Outstanding communication skills

Problem-solving abilities

Attention to detail

Experience in customer support

Tools

Customer service software

Job description

Mercier Consultancy is proud to announce an opening for a Spanish Speaking Customer Support Representative for our Client's Automotive Road Assistance Department! In this crucial Entry Level role, you will be the first point of contact for our Spanish-speaking clients, providing them with essential support and assistance for their automotive road assistance needs. Your communication skills and empathy will be key in helping customers during their time of need.

This position is ideal for individuals who thrive in high-pressure environments and are committed to providing excellent customer service. Join our dedicated team and help us ensure our clients feel supported and secure on the road!

Responsibilities

• You must already live in Greece.
• Respond to customer inquiries in Spanish via phone, email, and chat
• Assist clients with road assistance requests, including breakdowns and emergencies
• Document customer interactions and resolutions in our management system
• Coordinate with towing services and roadside assistance providers
• Provide accurate information about services and response times
• Gather feedback from clients to improve service delivery
• Participate in training to stay updated on company procedures and services

• Fluency in Spanish and English, both written and verbal
• Experience in customer support, ideally within the automotive or logistics sectors
• Outstanding communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to handle high-pressure situations and manage multiple inquiries
• Familiarity with customer service software and tools

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• 2 extra bonus pais at the 3rd and 6th month for candidates starting in June, July or August 2025.
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...