Spanish-Speaking Customer Success Pro

Wiley; Lake Michigan Beach (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Wiley is seeking a Customer Success Specialist to help faculty integrate Wiley’s digital solutions, set up courses, and drive usage and retention. Working with a Digital Learning Executive and Account Manager, you will support training, adoption monitoring, and ongoing platform success across academic teams.

You will review account status, participate in pilots, coordinate surveys, and provide basic LMS/LTI integration support while maintaining accurate data in Salesforce.

Qualifications

• General awareness of digital learning products and services.
• Basic financial and data analysis skills.
• Ability to follow structured sales and support processes.
• Familiarity with CRM platforms (preferably Salesforce).
• Time management and organizational skills.
• Courtesy and professionalism in customer interactions.
• Undergraduate degree.
• 1–3 years of relevant experience in customer service, sales support, or technical product support.
• Experience supporting digital platforms and training users.
• Basic understanding of customer success and retention strategies.

Responsibilities

• Support faculty in implementing Wiley’s digital solutions in courses.
• Assist in course setup, training delivery, and fulfillment activities.
• Collaborate with DLE/AM to review account status and retention strategies.
• Participate in pilot programs by providing follow-up, platform support, and survey coordination.
• Conduct re-training sessions with key customers to ensure effective platform use.
• Provide basic LMS/LTI integration support.

Skills

Digital learning awareness

Data analysis

Sales support processes

CRM familiarity

Time management

Professionalism

Education

Undergraduate degree

Tools

Salesforce

Job description

Wiley is seeking a Customer Success Specialist to help faculty integrate Wiley’s digital solutions, set up courses, and drive usage and retention. Working with a Digital Learning Executive and Account Manager, you will support training, adoption monitoring, and ongoing platform success across academic teams.

You will review account status, participate in pilots, coordinate surveys, and provide basic LMS/LTI integration support while maintaining accurate data in Salesforce.