Spanish Speaking Customer Service for Online Streaming Service Department

Mercier Consultancy; Kentucky; Remote; USD 40,000 - 50,000; Full time

Job summary

A consulting firm is seeking a dynamic Spanish Speaking Customer Service Representative to assist Spanish-speaking customers with their online streaming services. Responsibilities include addressing inquiries, troubleshooting issues, and improving customer experience through effective communication. Ideal candidates possess strong problem-solving skills, prior customer service experience, and a passion for the entertainment industry, offering a competitive salary and various benefits including relocation support.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation

Fully Paid Training

Qualifications

• Prior experience in customer service, especially in online services, is preferred.
• Able to adapt to new technologies.
• Understanding of the entertainment industry.

Responsibilities

• Provide exceptional customer service in Spanish.
• Troubleshoot technical issues and provide solutions.
• Guide customers through setup processes and subscription questions.
• Maintain records of interactions and resolutions.
• Collaborate with teams to resolve complex issues.
• Gather customer feedback for service improvement.
• Stay updated on online streaming trends.

Skills

Proficient in both Spanish and English

Strong problem-solving skills

Excellent communication skills

Customer-centric approach

Ability to manage multiple inquiries

Detail-oriented

Passion for online streaming

Tools

Customer support software

CRM systems

Job description

Mercier Consultancy is seeking a dynamic Spanish Speaking Customer Service Representative for our Online Streaming Service Department. In this key role, you will cater to our Spanish-speaking customers, helping them navigate our online streaming services with ease and efficiency. Your ability to connect with clients in their preferred language will play a crucial role in enhancing their viewing experience.

You will be responsible for addressing customer inquiries, troubleshooting issues, and providing detailed information about our streaming offerings. Your expertise will greatly influence customer satisfaction and retention in a fast-paced digital environment.

Responsibilities

• Provide exceptional customer service in Spanish via phone, email, and chat regarding our online streaming services
• Troubleshoot technical issues and offer solutions to enhance user experience
• Guide customers through setup processes, subscription questions, and content inquiries
• Maintain a comprehensive record of interactions and resolutions in our CRM system
• Collaborate with technical support and content teams to resolve more complex customer issues
• Gather and relay customer feedback for continuous service improvement
• Stay updated on current trends in online streaming and service changes

• Proficient in both Spanish and English, with excellent communication skills
• Strong problem-solving skills and a customer-centric approach
• Prior experience in customer service, especially related to online services, is preferred
• Able to manage multiple inquiries and prioritize tasks effectively
• Detail-oriented with the ability to adapt to new technologies
• Passion for online streaming and an understanding of the entertainment industry
• Experience with customer support software and CRM systems is advantageous

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...