Spanish-Speaking Customer Care Specialist

Queensborough-National-Bank-; Augusta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Queensborough National Bank is seeking a Customer Care Representative to ensure a consistent, positive experience for external customers and internal employees. The role involves providing support and problem resolution via phone, chat, and video, determining customer needs, and updating information in core banking systems.

Responsibilities include assisting Spanish-speaking customers, meeting SLA guidelines, researching requests, and escalating issues when needed.

Qualifications

• Bachelor's degree in Finance or related field.
• Proficiency in Microsoft Office and basic banking systems.
• Spanish language skills and ability to assist Spanish-speaking customers.

Responsibilities

• Provide support for Spanish-speaking and other customers; respond to inquiries within SLA.
• Resolve customer issues by researching requests and following up as needed.
• Maintain knowledge of bank systems (Gila, Freshdesk) and other internal tools.
• Assist customers with online and mobile banking basics.
• Direct customers to appropriate resources; propose banking solutions when needed.
• Support branches on service processes and procedures; escalate issues when required.
• Meet productivity and performance goals while delivering excellent service.
• Participate in Customer Care Center training and stay aligned with the Queensborough brand.

Skills

Spanish language

Verbal Communication

Typing

Microsoft Office Suite

Organization

Professionalism

Team Player

Detail Oriented

Dedicated

Education

Bachelor's degree in Finance or related field

Tools

Gila

Freshdesk

Job description

Queensborough National Bank is seeking a Customer Care Representative to ensure a consistent, positive experience for external customers and internal employees. The role involves providing support and problem resolution via phone, chat, and video, determining customer needs, and updating information in core banking systems.

Responsibilities include assisting Spanish-speaking customers, meeting SLA guidelines, researching requests, and escalating issues when needed.