Spanish Language Liaison (Greenville)

New Horizon Family Health Services, Inc.; Greenville (SC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Annual Leave

Sick leave

12 Paid Holidays + birthday

Bonus opportunities after 1 year of to

Continuing education via SC AHEC

Employee discounts

Job summary

New Horizon Family Health Services, Inc. seeks a Spanish Language Liaison in Greenville, SC to assist Spanish-speaking patients with appointments and non-clinical interactions with the lab and pharmacy.

This role is not a medical interpreter and does not involve clinical interpretation. The position supports the Practice Manager and Site Manager, ensuring courteous, respectful service, smooth patient flow, and accurate message handling.

Qualifications

• Must be proficient in both spoken and written Spanish and English.
• Ability to assist with patient check-in and non-clinical tasks.
• Strong interpersonal and customer service skills.

Responsibilities

• Assist Spanish-speaking patients with appointments and navigation.
• Refer to medical interpreters for any medical interpretation needs.
• Screen voicemails, take messages, and distribute information timely.
• Support patient flow and check-in processes for Spanish-speaking patients.
• Schedule appointments and manage patient records retrieval as needed.
• Assist non-clinical interactions with lab and pharmacy.
• Maintain organized work area and report suspicious activity.

Skills

Bilingual Spanish-English

Communication skills

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Job description

Job Summary

Under the direct supervision of the Site Manager or Practice Manager, the Spanish Language Liaison is responsible for assisting Spanish speaking patients with appointments, non-clinical customer service interactions with the lab and pharmacy, and general assistance to the Practice Manager or Site Manager. The Spanish Language Liaison is not a medical interpreter, and this employee is not qualified for nor should they be asked to assist anyone with medical interpretation. The Spanish Language Liaison interacts with patients/visitors in a courteous, appropriate, respectful manner at all times. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services to assist Spanish-speaking patients.

DUTIES PERFORMED

• Offers general assistance to employees and patients through facilitating communication in Spanish
• Refers employees or patients to a medical interpreter to assist with any medical interpretation
• Screens voicemails or incoming telephone calls, takes messages, transfers calls, or records received information accurately and distributes messages to the appropriate person in a timely manner.
• Assists with efficient patient flow by navigating patients to the appropriate location.
• Assists PSRs during the check-in process for Spanish speaking patients
• Schedules appointments, makes patient appointment reminder calls, and retrieves medical records, as needed.
• Assists with non-clinical customer service interactions with the lab and pharmacy
• Notifies members of management of suspicious activity observed in or around Center property.
• Maintains a neat/well-organized work area.
• Performs any other duties as assigned by the Site Manager / Practice Manager, NCSSD, CMO, CEO or designee in their absence.

Qualifications

Education

• Required:
• A minimum of high school diploma or GED equivalent
• Proficiency in oral and written Spanish and English language skills

Experience

• Preferred:
• two (2) years of experience in a medical office, and
• working knowledge of Electronic Health Records (EHR)

Required

• Must have a working knowledge of computer programs and professional construction of sentences in Spanish and English
• Has ability to speak and communicate effectively with co-workers, patients and the public.
• Must have the physical capacity to perform required tasks.
• Has pleasant personality, pleasing, professional appearance and disposition.

Benefits And Perks

New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees.

• Automatic:
• Annual Leave
• Sick leave
• Up to 12 Paid Holidays plus your birthday
• Eligibility for 2 annual bonuses after 1 year of employment when defined eligibility criteria are met
• Continuing education courses through SC AHEC
• Various employee discounts. I.e., Verizon, AT&T, YMCA, etc.
• Eligibility for the Public Service Loan Forgiveness (PSLF) Program
• Optional:
• Medical (PEBA State Health Plan), Dental and Vision benefits
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short Term Disability and Long Term Disability
• Accident and Critical Illness Coverage
• 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment

Mission

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

ICARE Values

The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaborations, Accountability, Respect, and Enrichment.

Community

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

We are an Equal Opportunity Employer.