Spanish Healthcare Interpreter I - Full Time Weekends

Atrium Health; Charlotte (NC); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Healthcare Interpreter to ensure equal access for all patients. This hybrid role involves interpreting communications between Limited English Proficient customers and healthcare teams, utilizing various modalities such as in-person, video, and telephone interpreting. The ideal candidate will act as a cultural broker, advocating for patients while maintaining professional standards. Join a dynamic environment where your skills will foster positive clinical outcomes and enhance patient care experiences. If you are passionate about bridging communication gaps in healthcare, this opportunity is for you.

Qualifications

• 1 year of related experience in healthcare interpreting required.
• Knowledge of medical terminology and language pair competency is essential.

Responsibilities

• Provide interpreting services for healthcare encounters in various modalities.
• Educate caregivers on cultural implications related to patient care.

Skills

Cultural mediation

Interpreting skills

Communication skills

Problem-solving

Education

High school diploma

Bachelor’s degree

Tools

Video interpreting software

Telephone interpreting tools

Job description

Overview

Job Summary

The Healthcare Interpreter ensures equal access for all by serving as the linguistic and cultural intermediary of the healthcare encounter. The Interpreter accurately and skillfully interprets oral communication and basic written information, related to the healthcare encounter, between the Limited English Proficient (LEP) customer and the care team. The interpreter also serves as a cultural broker, clarifier, and advocate to ensure positive clinical outcomes.

This will be a Hybrid position that will be video remote as well as within facilities.

Essential Functions

• Proactively responds to requests for language access in a healthcare setting. This includes but is not limited to: In-person interpreting, telephone interpreting, video interpreting, basic translation.
• Leverages the use of technology, as needed, to deliver services in a variety of different modalities. Troubleshoots basic application issues with software and customer as needed.
• Maintains relationships with internal customers and makes key decisions regarding appropriate interpreter modalities. Strives to contain costs at all times and leverages vendor relationships as needed.
• Interprets information regarding the patient’s and family’s healthcare needs. Scenarios may include patient education, appointments, discharge instructions, procedures, emergency encounters, assessments, etc.
• Serves as a conduit to interpret as accurately and concisely as possible while considering cultural implications and idiomatic language differences.
• Acts as a cultural broker by educating caregivers on the understanding of patient’s culture in relationship to healthcare.
• Fully abides by the healthcare system’s professional conduct standards, executes job duties in an ethical manner, and follows national practice standards.
• Translates basic written information as needed and within department guidelines.
• Serves as a cultural mediator and educates customers appropriately.

Physical Requirements

Walk requires walking, standing, sitting, lifting, and reaching. Must lift a minimum of 10 pounds to shoulder height. Must speak English and foreign language in simple, understandable terms, and have an intact sense of sight and hearing. Must be mobile throughout the entire healthcare system. Must be able to deliver language access via in-person, telephone and video remote modalities.

Education, Experience and Certifications

High school diploma required. 1-year related experience required. Bachelor’s degree preferred. Knowledge of medical terminology and prior experience in a healthcare setting is required. National medical interpreter certification preferred. Demonstrated knowledge of oral/written language pair competency by successfully completing an Interpreter Language Assessment required. Completion of 40-hour Medical Interpretation Training Program within 1 year of hire required.