Spanish Community Ambassador & Legal Liaison

Jeffrey S. Glassman; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Full Benefits Package

Growth Potential

Job summary

Jeffrey Glassman Injury Lawyers in Boston is seeking a Spanish Community Ambassador & Legal Liaison. This role involves legal intake, client advocacy, and community outreach to the Spanish-speaking community. The ideal candidate is fluent in Spanish and English, possesses high emotional intelligence, and has strong communication skills. You will educate clients on legal processes while representing the firm at community events. Competitive pay and growth opportunities offered.

Qualifications

• Native-level fluency in both Spanish and English is non-negotiable.
• Ability to remain calm, compassionate, and professional under pressure.
• Strong telephonic and in-person communication skills.
• Deep understanding of the diverse Latino cultures within Greater Boston.
• A 'fixer' mentality to alleviate client confusion.

Responsibilities

• Handle all incoming Spanish-language inquiries and conduct initial intake.
• Act as a liaison for existing Spanish-speaking clients and explain legal milestones.
• Assist marketing teams with culturally resonant Spanish-language messaging.
• Represent the firm at local events to build brand awareness.
• Support attorneys during in-person meetings for clear communication.
• Follow up with potential clients to address concerns about the legal process.

Skills

Bilingual Mastery

High Emotional Intelligence

Communication Skills

Cultural Competency

Reliability

Job description

Spanish Community Ambassador & Legal Liaison

Location: Boston, MA (Focus on East Boston, Chelsea, Lawrence, and surrounding areas)

Reports to: Director of Operations / Managing Partner / Director of Business Development

The Firm

At Jeffrey Glassman Injury Lawyers, we believe that justice should never be lost in translation. We are one of Boston’s leading personal injury firms, and we are committed to ensuring that every member of our community—regardless of the language they speak—has access to world-class legal representation. We are looking for a high-energy, empathetic, and bilingual professional to serve as the bridge between our firm and the Spanish-speaking community.

The Role

The Spanish Community Ambassador is a multi-faceted role that combines legal intake, client advocacy, and community outreach. You will be the primary point of contact for our Spanish-speaking clients, ensuring they feel respected, heard, and informed from their very first phone call until their case is resolved. You aren’t just translating words; you are translating trust.

Key Responsibilities

• The First Impression: Handle all incoming Spanish-language inquiries. You will conduct the initial intake, listen to their stories with empathy, and determine if their case meets our firm’s criteria.




• Client Advocacy: Act as a dedicated liaison for existing Spanish-speaking clients. You will explain complex legal milestones, assist with medical documentation, and ensure they are never "in the dark" about their case.




• Cultural Translation: Assist our marketing and content teams to ensure our Spanish-language messaging is culturally resonant, accurate, and supportive (moving beyond "literal" translation).




• Community Outreach: Represent the firm at local events, festivals, and community centers in Spanish-speaking neighborhoods to build brand awareness and organic trust.




• Interpreting Support: Assist our attorneys during in-person meetings, depositions, or phone calls to ensure clear communication between the legal team and the client.




• Lead Nurturing: Follow up with potential clients who may be hesitant to move forward, answering their questions and alleviating their concerns about the legal process.

Required Qualifications

• Bilingual Mastery: Native-level fluency in both Spanish and English is non-negotiable. You must be able to speak, read, and write professionally in both languages.




• High Emotional Intelligence: You will be talking to people on their worst days. You must be able to remain calm, compassionate, and professional under pressure.




• Communication Skills: Strong telephonic and in-person communication skills. You should be able to explain the "legal world" in a way that is easy to understand.




• Cultural Competency: A deep understanding of the diverse Latino cultures within the Greater Boston area (e.g., Dominican, Puerto Rican, Central American communities).




• Reliability: A "fixer" mentality. If a client is confused, you don't stop until they feel confident.

Preferred Skills

• Previous experience in a law firm, medical office, or social work.




• Familiarity with Personal Injury law or the Massachusetts insurance system.




• Experience in community organizing or grassroots marketing.

Why Join Jeffrey Glassman Injury Lawyers?

• A Mission-Driven Career: You will be the hero for families who might otherwise be taken advantage of by insurance companies.




• Growth Potential: As we expand our Spanish-language department, you will have the opportunity to take on leadership and management responsibilities.




• Vibrant Culture: Join a team that values diversity, hard work, and the "Boston Strong" mentality.




• Competitive Pay & Benefits: We offer a competitive salary, performance bonuses, and a full benefits package.