Spanish Bilingual Remote Customer Service Representative

GetInsured; Chaparral (NM); Remote; USD 35,000 - 45,000; Full time

Job summary

A health insurance services company is seeking Remote Customer Service Representatives to provide exceptional support and manage customer inquiries. Candidates should possess strong communication skills and be comfortable with technology in a remote environment. Paid training and performance incentives offered. Flexibility to adapt to changing requirements is crucial.

Benefits

Paid Training

401K Match

Paid time off (PTO)

Qualifications

• High level of comfort learning new technology.
• Comfortable working from home.
• 18 years of age or older.

Responsibilities

• Inbound/Outbound Calls.
• Deliver the highest level of customer service experience consistently.
• Manage customer accounts and provide technical support.

Skills

Moderate to Advanced computer skills

Excellent verbal and written communication skills

Self-motivated and success-driven

Job description

Overview

GetInsured is hiring Remote Customer Service Representatives to join our teams. We are committed to building a motivating and positive remote work environment and delivering an amazing customer experience. Our vision is to make finding and enrolling in health insurance simple, now more important than ever.

GetInsured currently has the largest state-based marketplace footprint. Our consumer-friendly interface and decision support tools empower millions of consumers to make better health plan decisions. We build and operate cloud-based enrollment tools for state exchanges, brokers, insurers, and consumers, including eligibility determination, plan selection, and enrollment technology, plus agent marketing and call center tools and services.

Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Qualifications

• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

Requirements

• 18 years of age or older
• Complete Background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• Not compatible with mobile internet service providers, satellites, Wi-Fi internet access, or Wi-Fi adapters/extenders (e.g., certain mobile providers)

What We Offer

• Paid Training
• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (not Required)

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus