Spanish Bilingual Personal Banker: Madison Area ($1.25 per hour premium!)

UW Credit Union; Fitchburg (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

$1.25 Spanish-Bilingual premium

21.5+ days annual paid time off

2 weeks paid caregiver leave

2.5 weeks paid new child parental leav

2 days paid volunteer time

11 paid holidays

401k company match up to 5%

Variable bonus reward

Medical, Dental and Vision plans

Employee Assistance Program

Job summary

UW Credit Union in the Madison area is hiring a Spanish Bilingual Personal Banker (Financial Specialist) to serve members with financial guidance and consultative product recommendations. The role includes opening accounts, loan applications, and helping members achieve financial goals.

The training class starts January 4, 2027, with 12 weeks of onboarding and hands-on learning across virtual, classroom and branch settings. A $1.25/hour bilingual premium is offered.

Qualifications

• 3+ years of customer service and/or consultative sales experience.
• Strong analytical, accuracy and problem-solving skills.
• Willingness to learn and develop skills in a feedback-rich environment.
• Excellent verbal and written communication abilities.
• Proven ability to build positive relationships and deliver top-notch service.
• Flexible, adaptable, coachable and collaborative in a changing environment.
• Natural ability to lead and influence others.
• Proficiency with personal computers and office software.
• Must obtain and maintain Notary Public certification.

Responsibilities

• Meet with members to understand goals and educate them on financial products and services.
• Open accounts, complete loan applications, answer questions and process transactions.
• Attend weekly team meetings and stay informed on branch updates.
• Learn credit union products through training and self-guided modules.
• Call members to check in and follow up on account activity.
• Partner with team to meet sales and referral targets.
• Serve as a mentor and role model for Tellers and Financial Specialists.
• Handle escalations to address member needs and concerns.

Skills

Customer service

Consultative sales

Notary Public certification

Financial products knowledge

Communication skills

Relationship building

Tools

CRM software

Microsoft Office

Job description

Overview

UW Credit Union is hiring Spanish Bilingual Personal Banker (internally known as Spanish Bilingual Financial Specialist) to serve our members in the Madison area! Join our team as a Financial Specialist and be part of a rewarding journey at UW Credit Union! Base pay + $1.25 per hour Spanish Bilingual premium!

This Financial Specialist training group has a start date of January 4, 2027.

Why This Job Is Right for You

You will find that onboarding and training is a top priority for UW Credit Union. The first 12-weeks of employment for our Financial Specialists are devoted to you and your learning/training.

Your role involves understanding members' needs, offering financial education, and consultative sales - making tailored recommendations to help them achieve their financial goals and dreams.

As a Financial Specialist, you'll experience the meaningful impact of your assistance, guiding members through pivotal financial moments such as opening their first account, securing loans, and planning for retirement. At UW Credit Union, our focus is on providing personalized solutions that truly benefit each member and making a positive difference in members' lives!

Do you have experience with consultative sales and/or recommending products and services to customers? Are you self-motived, curious, empathetic, and solutions-oriented? If yes, then this is the job for you!

Responsibilities

A Day in the life of a Financial Specialist

Every day will be different, but below is a snapshot of what you will do:

• Start the day at your assigned branch location and meet with you team for a morning huddle to discuss updates and goals for the day
• Greet members as they come into the branch and be a resource to our members
• Meet with members to learn about their financial goals and educate them on financial products and services
• Open up accounts, complete loan applications, answer member questions, and handle transactions
• Join the weekly 8:00 a.m. team meeting to learn about team updates, branch news, and new products
• Understand all credit union products and services through training and self-guided learning tools
• Call members to check-in and follow-up on new account activity
• Partner with team members to meet the goals for product sales and referrals
• Be a leader at the branch and serve as a mentor and positive role model for Tellers and Financial Specialists
• Handle escalations to effectively address critical member needs and concerns

Qualifications

What You’ll Need to Succeed

These skills and experiences are essential to your success:

• 3+ years of customer service and/or consultative sales experience
• Demonstrated analytical, accuracy and problem-solving skills
• Ability to learn a wide range of knowledge and continue to learn and develop your skill-setin a robust feedback environment
• Strong verbal and written interpersonal communication skills
• Ability to develop and maintain positive relationships and provide top-notch service
• Demonstrated experience being flexible, adaptable, coachable, and collaborative in an autonomous and constantly changing work environment
• Natural skill-setto lead and influence others
• Proficiency with personal computer and office software
• Must obtain and maintain Notary Public certification in accordance with state requirements.

These attributes and knowledge are desired but not required:

• 1-2 years of experience working in a financial institution or in a retail leadership role
• Knowledge of new accounts, savings instruments, and consumer lending
• Consultative sales experience

This training class is anticipated to start on January 4, 2027.

• Virtual, classroom and branch training for the first 12-weeks of employment
• On the job training at a greater Madison area branch location that will be determined by your start date
• 3 hours a week dedicated to studying to pass the Credit Life Credit Disability (CLCD) Exam
• Continuous learning and development opportunities including but not limited to transparent dialogs, resources, tools, and technical learning modules

Working at UW Credit Union

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive

• $1.25 Spanish-Bilingual premium
• 21.5+ days annual paid time off
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 11 paid holidays (includes your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
• Employee Assistance Program

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.