Spanish Bilingual Customer Service Representative

Mannatech, Inc.; Denver (CO); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the wellness industry is seeking a Customer Service Representative to provide product information and resolve customer inquiries. The role requires strong communication skills, fluency in Spanish, and experience in customer service to ensure the best possible service to clients and associates.

Qualifications

• 1 year previous experience in an inbound call center or customer service.
• Fluent in Spanish at a professional level.
• Basic office practices with communication skills.

Responsibilities

• Provides product information and resolves service problems.
• Maintains customer goodwill and promotes company products.
• Handles inquiries regarding pricing, scheduling, and shipping.

Skills

Customer Service

Communication

Detail-oriented

Bilingual (Spanish)

Education

High School Diploma

Tools

PC Software Applications

Job description

COMPANY OVERVIEW: Mannatech Incorporated is a publicly traded global leader, fostering a high-energy, friendly, and fast-paced environment. Our mission is to enhance lives by offering innovative wellness solutions and fostering a supportive community. We envision a world where everyone thrives through holistic connections with nature, community, and personal well-being.

COMPANY CULTURE: At Mannatech, we believe in nourishing every aspect of life, from health and wellness to personal and financial well-being. Our commitment to social entrepreneurship drives us to optimize nutrition worldwide. Our proprietary products are distributed globally through independent sales associates and direct-to-consumer channels, supporting communities across United States, Canada, South Africa, Australia, New Zealand, Austria, Denmark, Germany, Norway, Sweden, the Netherlands, the United Kingdom, Japan, Taiwan, Singapore, Estonia, Finland, the Republic of Ireland, Czech Republic, the Republic of Korea, Mexico, Namibia, Spain and Hong Kong and a direct-to-consumer e-commerce business in China.

GENERAL SUMMARY:

Provides information to customers about company products and services. Acts as liaison between customers and the company to resolve account or service problems.

Apply job skills and company policies and procedures to complete a variety of tasks. Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments.

RESPONSIBILITIES/TASKS:

· Provides product or service information to customers and ensures that they receive the best possible service

· Maintains goodwill of customers during service period and promotes the sale of company products to existing and potential customers

· Acts as customer contact regarding pricing, scheduling, and shipping

· Resolves routine product or service problems to ensure customer satisfaction

· Recommends corrective services to resolve customer complaints

· Processes orders for Associates and handles order-related inquiries

· Researches and answers Associate questions related to commissions

· May be called upon to assist other departments by translating documents or assisting on calls

· Performs other duties as assigned or requested

Supervisory: No supervisory responsibility

Required Skills

EDUCATION (OR EQUIVALENT EXPERIENCE):

High School Diploma

**LICENSES OR CERTIFICATIONS: **

N/A

EXPERIENCE:

1 year of previous experience in an inbound call center or other customer service job is preferred

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

· Knowledge of general office practices

· Basic reading, writing, and arithmetic skills

· Fluent in speaking, reading, and writing Spanish at a professional level

· Good verbal and written communication skills

· Intermediate knowledge of PC software applications

· Ability to be detail-oriented

**WORKING CONDITIONS: **

The work is performed in an office environment; moderate noise

Hazards: The hazards are those only present in a normal office setting

Required Experience

Qualifications:
EDUCATION (OR EQUIVALENT EXPERIENCE):

High School Diploma

**LICENSES OR CERTIFICATIONS: **

N/A

EXPERIENCE:

1 year of previous experience in an inbound call center or other customer service job is preferred

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

· Knowledge of general office practices

· Basic reading, writing, and arithmetic skills

· Fluent in speaking, reading, and writing Spanish at a professional level

· Good verbal and written communication skills

· Intermediate knowledge of PC software applications

· Ability to be detail-oriented

**WORKING CONDITIONS: **

The work is performed in an office environment; moderate noise

Hazards: The hazards are those only present in a normal office setting