Space2Create Events Assistant City of Trinidad

Fremont Economic Development Corporation; Trinidad (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

A local development organization in Trinidad, Colorado, is seeking a Customer Service Representative to oversee the Space2Create facility. The ideal candidate will provide excellent service to the public, manage event scheduling, and maintain accurate documentation. This role involves working evenings and weekends, demonstrating strong communication and organizational skills. A high school diploma and 2-3 years of customer service experience are required.

Qualifications

• Two to three years of experience in customer service required.
• Ability to communicate effectively in English both orally and in writing.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Provide customer service for visitors, assist with scheduling events.
• Maintain detailed event documentation.
• Invoice and collect space usage fees.

Skills

Attention to detail

Negotiation skills

Problem-solving skills

Effective communication

Computer software proficiency

Organizational skills

Team player

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

This position is responsible for providing customer service to the public and renters of the Space2Create facility. Daily tasks require providing general information to the public and third-party groups while overseeing events in this facility. This position requires frequent evening and weekend shifts.

CULTURAL VALUES AND COMPETENCIES

The mission of every employee at the City of Trinidad is to deliver exceptional value and quality of life to all our citizens. Each employee is measured by the ability to adhere to the city’s core value of Pride which is delivered through Purpose, Respect, Integrity, Dependability and Excellence. As a City we embrace and celebrate diversity and equity for all citizens and recognize that it is a privilege to serve the citizens of Trinidad, Colorado.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. The City of Trinidad retains the right to modify or change the essential duties and additional functions of the job at any time without notice. Examples of duties are not intended to be all-inclusive or restrictive:

• Working out of the Space to Create Commons on Main Street, this individual will provide customer service for any visitors to the building, answer phone calls, assist with the scheduling of events, and provide all forms necessary for reserving space in the building.
• Prioritizes exemplary, positive communication skills via email, over the phone, and in person regarding hours of operation, facility uses, and availability.
• Maintains detailed documentation for each event.
• Assists with the setting up and tearing down of events.
• Invoices and collects space usage fees and maintains records of financial transactions.
• Assists in maintaining a calendar of events and meetings.
• Coordinate meeting space for new and ongoing organizational meetings.
• This position will work independently on evenings and weekends as scheduled events demand.
• Performs other duties as assigned.

NECESSARY KNOWLEDGE, SKILLS & ABILITIES

• Attention to detail.
• Skilled in the principles of negotiation and problem-solving as well as working independently.
• Skilled in listening to, reading, understanding, and communicating the English language so that others are able to understand. This must be done both orally and in writing, at the level appropriate for the position held.
• Trained using computer software programs including Microsoft Word, Excel, and Outlook.
• Highly motivated self-starter, a hard worker with a high energy level; willingness to work hands-on in assisting customers and staff.
• Possess high standards of integrity, credibility, and reliability.
• Works well independently and in a group setting; a true team player.
• Ability to maintain a high level of poise and professionalism in all circumstances.
• Ability to work a flexible schedule including daytime, evenings, and weekends.
• Safe work record and demonstration of a strong work ethic.
• Strong organizational skills and a willingness to be proactive and accept new challenges.
• Ability to initiate and build relationships with customers and interact via telephone and in person with customers.

SUPERVISION

Received: Works under the general supervision of the Space2Create & Tourism Coordinator or his/her designee.

Exercised: None.

EDUCATION/EXPERIENCE

Required:

• High School diploma or equivalent.
• Two (2) to three (3) years of experience with Customer service.

Other Requirements:

• Must possess a valid current state-issued driver’s license or not be under suspension, revocation or denial nor have any prior alcohol and/or drug related driving offenses within the last five years. A driving record search will be conducted on all applicants prior to employment and will be subject to observation throughout their employment.
• Successful candidates must pass a background investigation, drug screening and physical examination in accordance with job duties prior to employment.
• Applicants will be required to undergo drug testing prior to employment and may be subject to further drug and alcohol testing throughout their employment as per City policy.
• CPR and First Aid training required.

WORKING CONDITIONS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment.

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.