Space & Service Coordinator

firstglobalmanagementservicesinc; New York (NY); On-site; USD 57,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Flexible Spending Accounts

Paid Time Off

Employee Assistance Program (EAP)

Headspace access

Aura Identity Theft Protection

Wellness Stipend

Job summary

FIRST, a leading global brand experience agency, is seeking a Space & Service Coordinator for an on-site role in New York. You will support multiple campuses, assign event spaces, and coordinate a team of Event Managers and Event Service Specialists to optimize space utilization. Entry-level friendly and growth opportunities.

The role emphasizes effective communication, cross-functional collaboration, and meticulous calendar management to maximize client satisfaction and revenue.

Qualifications

• Bachelor's Degree preferred
• Position requires up to 1 year of experience
• Must be fluent in English
• Experience working cross-functionally with stakeholders in a fast-paced environment

Responsibilities

• Handle multiple campuses event requests and assign event/meeting rooms to optimize space
• Assign team members to all digital and physical event requests
• Manage centralized intake queue for all events in the region
• Review requests to determine level of support and assign accordingly
• Maintain updated calendar and information for all meetings and events

Skills

Event coordination

Cross-functional teamwork

English fluency

Time management

Organizational skills

Education

Bachelor's Degree

Job description

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Space & Service Coordinator will consistently deliver exceptional service to our client through excellent operational and logistical facilities management. Along with other FIRST team members, the Space & Service Coordinator will represent the FIRST brand on-site within a well-known tech company. This role is ideal for someone with entry-level experience wanting more exposure to the events industry.

Location: New York - This is a full-time, on-site role.

Essential Duties & Responsibilities

• Handle multiple campuses event requests and assign event/meeting rooms to best optimize space
• Assign team members (Event Managers and Event Service Specialists) to all digital and physical event requests
• Responsible for managing the centralized intake queue for all physical and digital events within the region
• Review each request to determine level of support needed and assign accordingly
• Ensure appropriate updated calendar and information is available for all meeting and event requests
• Solicit all appropriate information required for the approval process
• Maintain up-to-date communications and pertinent information, including but not limited to approved changes applied to the group and documented conversations with Event Hosts, Event Team Leads and Event Managers
• Monitor cancellations, room usage, and room availability to maximize revenues and client/guest satisfaction
• Audit all assigned space and open space so that Event Leads can best communicate to business units
• Communicate effectively and in a timely manner to the internal events team any information received that could impact the performance of each group
• Seek new ways to make the intake processes more efficient
• Contribute to reports on event volume, team capacity and general event data

What We Are Looking For

Please be aware that we know experience does not always look like we describe it.

• Bachelor's Degree preferred
• Position requires up to 1 year of experience
• Must be fluent in English
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databasesMust be fluent in English
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required

Benefits & Perks

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth.

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• United States Residents: The base salary range for this position is $56,988 - $65,536. This role is overtime-eligible in accordance with company policies.

Equal Opportunity Statement

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free