Spa Treatment Lead - Guest Experience & Standards

The-Boca-Raton; Boca Raton (FL); On-site; USD 32,000 - 33,000; Full time

Job summary

Spa Palmera in Boca Raton, FL is seeking a Spa Treatment Supervisor to support daily operation and service excellence in our treatment departments, ensuring providers deliver treatments per luxury, Forbes, brand, safety, and sanitation standards.

Responsibilities include overseeing massage therapists and estheticians, coaching, training support, scheduling review, guest issue resolution, and maintaining cleanliness and equipment readiness; collaborate with Spa Operations Manager and Supervisors

Qualifications

• Oversee daily performance and readiness of massage therapists, estheticians, and providers.
• Conduct pre-shift checks of treatment rooms, presentation, grooming, and readiness.
• Monitor treatment quality, standards, protocols, timing, guest interaction, and overall delivery.
• Provide real-time coaching and corrective guidance when standards are not met.
• Support provider training, onboarding, protocol certification, and continuing education with Spa Department Trainer.
• Review daily schedules and assist with provider coverage, call-outs, breaks, room utilization.

Responsibilities

• Oversee daily performance and readiness of Massage Therapists, Estheticians, and other assigned treatment providers.
• Conduct pre-shift checks of treatment rooms, provider presentation, grooming, punctuality, and operational readiness.
• Monitor treatment quality, service standards, treatment protocols, timing, guest interaction, and overall treatment delivery.
• Provide real-time coaching and corrective guidance when service or operational standards are not met.
• Support provider training, practical assessments, onboarding, protocol certification, and continuing education in partnership with the Spa Department Trainer.
• Review daily schedules and assist with provider coverage, call-outs, breaks, room utilization, schedule adjustments, and business-demand needs.

Job description

Spa Palmera in Boca Raton, FL is seeking a Spa Treatment Supervisor to support daily operation and service excellence in our treatment departments, ensuring providers deliver treatments per luxury, Forbes, brand, safety, and sanitation standards.

Responsibilities include overseeing massage therapists and estheticians, coaching, training support, scheduling review, guest issue resolution, and maintaining cleanliness and equipment readiness; collaborate with Spa Operations Manager and Supervisors