Spa Tech Lead Massage

Cache Creek Casino Resort; Oceanside (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Dental Insurance

Life Insurance

Paid Time Off (PTO)

401k Savings Plan

Tuition Reimbursement

Free meals in Employee Dining Room

Weekly Paychecks

Medical Insurance

Vision Care Insurance

Employee Discounts

Job summary

Cache Creek Casino Resort’s Spa is hiring a Massage Therapist Lead to train staff and provide massage and body treatments. You will maintain high guest service standards, teach techniques, and ensure inventory and cleanliness of the spa.

The role requires 500 hours, a CMT certificate, and at least 3 years of related experience, with weekend/holiday availability and knowledge of spa retail products.

Qualifications

• Must have 500+ hours as a massage therapist with a valid CMT certificate.
• Three years related experience or training; Bachelor's degree or equivalent.
• Proven customer service and spa retail knowledge.

Responsibilities

• Lead and train massage therapists and spa staff.
• Maintain high guest service standards and conduct skill tests.
• Review daily schedules for staffing efficiency.
• Attend management meetings to improve service quality.
• Perform massage and body treatments as offered by The Spa at CCCR.
• Maintain knowledge of anatomy and spa products; cross-sell where appropriate.
• Ensure cleanliness, equipment checks, and inventory control.
• Work weekends/holidays and adhere to spa policies.

Skills

Massage therapy

Staff training

Customer service

Retail knowledge

Education

CMT certificate

500+ hours massage therapy

3+ years experience

Bachelor's degree

Job description

Description

Being a part of the Cache Creek team comes with amazing benefits:

• Great Pay
• Opportunities to Grow
• Gas Discounts
• Dental Insurance
• Life Insurance
• Paid Time Off (PTO)
• Recognition Program
• Free meals in our Employee Dining Room
• Weekly Paychecks
• Affordable Healthcare
• Medical Insurance
• Vision Care Insurance
• 401k Savings Plan
• Tuition Reimbursement
• Employee Discounts
• Direct Deposit

Summary

Welcome and service guests in a professional and friendly manner. Perform massage and body treatment services offered by The Spa at CCCR. serves as a lead for the massage therapists, providing training and leadership to team members.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Responsible for training new staff on all massage services, body treatments and department related retail products offered by The Spa at CCCR.

Responsible for maintaining high quality guest service by conducting periodical skill test of department members.

Review department schedule on daily basis to ensure staffing efficiency and needs.

Attend regularly scheduled meetings with management to ensure, maintain and improve department performance and service quality.

Ensure the massage department operates according to CCCR & The Spa policies in all aspects.

Perform massage and body treatment services offered by The Spa at CCCR.

Basic knowledge of human anatomy and have the ability to handle related questions.

Perform the following massage techniques, but not limited to: Swedish, Deep Tissue, Prenatal, Reflexology, and Hot Stone.

Create and maintain a professional, friendly, and elegant spa environment for all patrons.

Ensure professional, courteous, and knowledgeable customer service at all times.

Promote cohesive and collaborative work environment with fellow associates.

Check all tools, equipment and amenities related to the spa treatment rooms to ensure satisfactory working condition and inventory level.

Upkeep the cleanliness and organization of The Spa at all times.

Clean and sanitize workstation and related equipment after each guest.

Attend all product knowledge and motivational training program, meeting, and work-related events.

Conduct monthly inventory control task for massage department.

Must be able to work on weekends and holidays.

Must be able to work all shift hours.

SELLING, PROMOTIONS AND SALES GOAL

Full knowledge of all body care retail products offered at The Spa at CCCR.

Full knowledge of all services provided in The Spa and cross sell services.

Promote and cross sell non-massage and body treatment related spa services to guests.

Promote body care retail product offered by The Spa at CCCR to all guests with explanations of features and benefits of the products.

Meet monthly retail sales goal of 15%.

Initiate and participate in self-promotional activities.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience and/or Education

Must have a minimum of 500 hours as a massage therapist and valid CMT (Certified Massage Therapist) certificate issued by an official and legal institution. Three years related experience and/or training; Bachelor's degree (B.A.); or equivalent combination of experience and education.

Age Requirement

Must be at least 18 years of age.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

Cache Creek Casino Resort Tribal Gaming License.

CMT (Certified Massage Therapist) certificate issued by an official and legal institution.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts and secondhand tobacco smoke. The noise level in the work environment is usually quiet.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Hospitality Online