Spa Supervisor (Spa Attendant/Links) Links · AIRE Ancient Baths New York, Tribeca

AIRE Ancient Baths Copenhagen; New York (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

AIRE Ancient Baths is seeking a Spa Attendant Supervisor to lead a team in delivering exceptional guest experiences. Located in the heart of Tribeca, the role involves managing operations, training staff, and maintaining high standards while ensuring customer satisfaction. Join a workplace known for its inclusive culture and growth opportunities.

Benefits

United Healthcare Insurance (medical, dental, vision)

Sick days (5)

401K savings plan

Commuter Benefits Program

Complimentary Bath Experience (once a month)

Employee discounts

Employee perks program

Employee referral bonus

Qualifications

• Minimum 2 years' experience in a luxury spa setting.
• At least 2 years of management experience required.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee the environment for treatments, ensuring team training.
• Assist in hiring and developing the spa attendant team.
• Ensure compliance of protocols and standards for customer experience.

Skills

Communication

Customer Service

Attention to Detail

Adaptability

Teamwork

Job description

About Us:

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE we are proud to have an international presence with 9 established centers Tribeca, Upper East Side, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened Toronto 2025 facilities.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

The Role:

As Spa Attendant Supervisor you willlead the team of Spa Attendants (Links) and provide premier quality service to guests. The Spa Attendant Supervisor will also work to maintain a consistent flow of general spa operations. You will collaborate with the Spa Attendant Manager to ensure performance standards are met and that shifts run effectively.

Tribeca Location:

In the midst of the bustle and fast-paced rhythm of downtown, right at the heart of Tribeca, there is an oasis of tranquility exclusively designed to balance mind and body. Located at a restored historical building, originally an 1883 textile factory, the AIRE experience consists of an unforgettable journey through sensations across the various baths with water at different temperatures that will transport you to the ancient times of the Roman, Greek, and Ottoman traditions.

Key Responsibilities:

Customer Experience

• Oversee and ensure a suitable environment and atmosphere for the development of treatments, following AIRE guidelines and style book, ensuring all team members are properly trained.

• Guarantee the compliance of protocols and standards of the Links team.

• Responsible for detecting and addressing any issues or situations that could affect AIRE customers' experience, and scale them to the Links Manager.

• Ensure together with the Links Manager the correct implementation of new company protocols, experiences and/or processes.

Management

• Ensure that the daily briefing is carried out by the Links team, along with the rest of the operational departments, indicating the relevant aspects of the day: VIP customers, maintenance incidents that affect the operation, groups, etc.

• Assist the manager with the inventory of the different products in the department.

• Perform, on a daily and weekly basis, the report of incidents, improvements, and facts of interest and report it to the Links Manager.

People Management

• Assist the Links Manager in hiring, training, and developing the team in charge if needed.

• Provide continuous individual feedback to the team members in regards their performance and behaviors. They propose training and other measures for their development and improvement to the Links Manager.

• Enforcing and executing work dynamics in the team in charge, which promotes teamwork and respect and continuous improvement of AIRE standards.

• Supervise the work of the Links team

• Perform other additional duties and responsibilities upon the request of your Manager or Manager on Duty (MOD).

Who You Are:

• Have a minimum of (2) years’ experience in a luxury spa setting; preferred.
• Have at least (2) years of management experience; required.
• Possess excellent verbal and written communication skills.
• Demonstrate an exceptional customer service mentality.
• Be enthusiastic, adaptive personality and possess a high level of attention to detail/aesthetic.
• Be able to prioritize, organize, and make appropriate judgment calls in a fast-paced environment.
• Have the ability to stand for prolonged periods of time, bend and lift up to (20) pounds.
• Be exposed to noise, wet and humid conditions, fumes, odors, chemical, mechanical, and electrical hazards.
• Must be flexible with their schedule. *Weekend and holiday hours will be required.

Why You Should Join Us:

• Pay: $24/hour + tips.
• United Healthcare Insurance: medical (major), dental, and vision.
• Sick days (5).
• Growth opportunities.
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once a month).
• Employee AIRE Experience discounts (including friends/family).
• Employee Perks Program (TicketsAtWork).
• Employee Referral Bonus Program.
• Team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.