Spa Store Manager - Lead Growth & Customer Experience

Bullfrog Spas; Elgin (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

Bullfrog Spas in Elgin, IL seeks a career-minded Store Manager to lead our retail sales team and daily operations at our Elgin Factory Store. The role emphasizes floor management, team supervision, stock and display oversight, plus a culture of continuous improvement.

The ideal candidate combines strong analytical skills with proven leadership and exceptional customer service to drive sales and service excellence. Full-time position with competitive compensation.

Qualifications

• Must handle fast-paced environment with poise and diplomacy.
• Excellent customer service, written and verbal communication.
• Decisions with minimal supervision; strong problem-solving.
• Ability to multitask and manage competing priorities.

Responsibilities

• Set sales goals, track progress, and adjust targets.
• Plan in-store events and off-site opportunities for sales.
• Evaluate processes and implement improvements.
• Handle customer service and daily floor activities.
• Monitor security and safety of staff and store assets.
• Lead team huddles and communicate changes clearly.
• Manage banking, cash handling, and financial records.
• Develop quotas and distribute leads among team.
• Provide accurate sales forecasts and coaching.
• Foster competitive yet collaborative team culture.
• Recruit, hire, and train sales staff.
• Maintain store appearance and merchandising.

Skills

Leadership

Customer service

Sales planning

Team management

Decision making

Multitasking

Time management

Communication

Problem solving

Initiative

Education

High School Diploma

College education preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

SharePoint

OneDrive

Teams

Asana

Job description

Bullfrog Spas in Elgin, IL seeks a career-minded Store Manager to lead our retail sales team and daily operations at our Elgin Factory Store. The role emphasizes floor management, team supervision, stock and display oversight, plus a culture of continuous improvement.

The ideal candidate combines strong analytical skills with proven leadership and exceptional customer service to drive sales and service excellence. Full-time position with competitive compensation.