Spa - Spa Concierge

Pacific Hospitality Group; Hawaii; On-site; USD 23,298 - 33,182; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401K

Paid Time Off

Birthday Holiday

Referral Bonus

Job summary

PACIFIC HOSPITALITY GROUP is looking for a Spa Receptionist to join the Koa Kea Resort team in Hawaii. This role involves greeting guests, booking appointments, and providing exceptional service in a luxury spa environment. The ideal candidate will possess strong communication skills and a friendly demeanor.

Responsibilities include managing the reception area, assisting guests with inquiries, and ensuring a welcoming atmosphere. Join us for a rewarding experience in a beautiful oceanfront setting!

Qualifications

• 1-2 years experience in Spa/receptionist related field.
• Ability to handle money and cash transactions.
• Knowledge of modern office procedures and methods.

Responsibilities

• Greet all guests and assist with inquiries and reservations.
• Book, change, and cancel spa appointments accurately.
• Maintain a clean and well-organized reception area.

Skills

Excellent communication

Customer service skills

Detail-oriented

Multi-tasking

Education

High school education

Tools

Computer software

Job description

Koa Kea Resort on Poipu Beach, 2251 Poipu Road, Koloa, Hawaii, United States of America

Job Description

Posted Friday, May 15, 2026 at 10:00 AM

Who We Are:

A Luxury Hotel on Kauai, Hawaii – Experience working at this sophisticated luxury oceanfront destination situated on world‑famous Poipu Beach, on the sun‑kissed south shore of the Hawaiian island of Kauai. Inspired by the spectacular sunsets, colorful native flowers and vibrant sea life of Kauai, Koa Kea Hotel & Resort captures the natural essence of luxury island adventure. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.

Are you ready to take your career to the next level? Apply Today!

Company Description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long‑term value creation and sustainable growth.

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

What you will accomplish

The Spa Receptionist is responsible for the reception and retail area at the Spa – including the greeting of all guests, answering phone calls, assisting guests with questions regarding Spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.

• Maintain warm, hospitable guest relations in all guest contact.
• Respond to individual guest needs as they occur.
• Properly open and close the spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves the spa facilities.
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
• Utilize spa computers with skill and proficiency.
• Maintain a Spa Desk Bank.
• Answer the phone promptly and use the guest’s name throughout the phone conversation.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked and well organized area.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality of work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Maintain confidentiality regarding company, staff, and guest information.

What you will bring

• Knowledge of modern office procedures and methods including telephone communications and office systems.
• Skill to use personal computers and various software packages.
• Skill to use basic math and money handling skills.
• Skill to be detail‑oriented and have ability to multi‑task.
• Skill to use excellent communication, listening and computer skills.
• Ability to be efficient and productive in a fast‑paced environment.
• Ability to be enthusiastic and possess excellent customer service skills.
• Ability to enjoy working with people; possess a friendly and outgoing personality.
• Ability to be a team player.
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.

Great if you have

• 1‑2 years experience in Spa/receptionist related field.
• CPR and first aid training preferred.
• Must have knowledge of all hotel departments and events.
• Must have good mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred. Knowledge of local area required.
• Health Insurance
• Vision Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full‑Time or Part Time Only)
• Gone Fishing Holiday (Full‑Time Only)
• Opportunities for advancement

Wage: $20.50

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Koa Kea Resort on Poipu Beach, 2251 Poipu Road, Koloa, Hawaii, United States of America