Spa Sales Associate

Hand & Stone Careers; Hilliard (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading spa company as a Sales Associate, where your role will be pivotal in driving membership sales and enhancing customer experiences. With a focus on exceptional service, you'll engage with clients, manage appointments, and contribute to a thriving team environment. This dynamic position offers competitive hourly pay plus commission, with potential growth opportunities within the company. Enjoy a flexible schedule and the chance to be part of a respected industry leader dedicated to exceeding guest expectations. If you're passionate about customer service and eager to succeed, this is the perfect opportunity for you.

Benefits

Flexible schedules

Competitive commissions

Bonuses based on performance

Qualifications

• 2+ years in customer service & retail sales preferred.
• Proven results in retail sales and membership sales is a plus.

Responsibilities

• Meet membership sales goals and communicate service options.
• Schedule appointments and manage the daily appointment book.
• Maintain store cleanliness and assist clients with check-in/out.

Skills

Retail sales experience

Excellent verbal communication

Customer service skills

Organizational skills

Critical thinking

Ability to work flexible hours

Education

High school diploma or equivalent

Tools

Point of Sale (POS) systems

Job description

Massage and Facial Spa Sales Associate

Full-time and Part-time positions available

$11.50 per hour PLUS commission on membership sales!

We offer hourly-rate pay with competitive commissions and bonuses. The hourly pay with successful membership sales commissions is expected to be $14.50-19.50/hour. There is also the potential for position growth to a lead sales associate position.

POSITION SUMMARY

• Meet membership sales goals
• Communicate sales promotions and service options with clients
• Schedule/Confirm appointments and balance the daily appointment book
• Greet and check-in/out clients before/after their appointment
• Learn about our products and services for effective, clear communication
• Execute the daily operational tasks, day-to-day goals, and priorities assigned by management
• Uphold store cleanliness standards in the entire spa
• Communicate the continually changing schedule and operational needs with coworkers
• Communicate with both massage therapists and estheticians to maximize the appointment book
• Computer data entry

POSITION REQUIREMENTS

• Retail sales experience with proven results; membership sales is a plus
• Capability to work flexible hours including nights, weekends, and some holidays
• Excellent verbal and written communication skills
• A fast learner with a positive attitude; remain calm in a fast pace environment
• At ease and very comfortable with positively and cheerfully communicating and interacting with clients on a daily basis
• Computer proficiency; knowledge of retail/appointment booking computer [Point of Sale (POS)] systems is a plus
• A strong and motivated team player with an ability to work independently under minimal supervision
• Exceptional with organizing and prioritizing; attention to detail and multi-tasking
• Critical thinking skills, including customer conflict resolution
• Have reliable transportation to/from work

PREFERABLE QUALIFICATIONS

• 2+ years in customer service & retail sales
• Experience using a POS system.

Are you looking for a dynamic work environment that compensates you for success?

Hand & Stone is the #1 Massage and Facial Spa in the country and is thriving! Our sales associate role involves fun customer service interactions & will introduce you to an exciting entry-level sales experience!

Hand & Stone has over 450 locations nation-wide and is the leader in the spa industry!

We are searching for a Sales Associate with potential growth opportunities for a long term role in a stable and positive environment. Our Sales Associates are our main customer service representatives through both face-to-face and phone interaction with our clients. As the liaison between our clients and our certified massage therapists/licensed estheticians, our sales associates schedule all of the service appointments. They are a critical link for a busy spa's operations!

• Most importantly, this position entails selling memberships and educating clients on enhanced services and promoting and selling gift cards to our clients.

To join our team, please submit a resume!

Compensación: $11.50 per hour

At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.