Spa Sales and Guest Service Associate

handandstonecareers; Surprise (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Hand & Stone Massage and Facial Spas in Surprise, AZ is seeking Spa Associates to host guests, answer phones, schedule appointments, and guide members through the menu of services to create memorable visits.

The role emphasizes membership sales, outstanding customer service, and smooth day-to-day operations. We offer flexible shifts, training and development, advancement opportunities, health insurance, employee discounts, and a supportive, growth‑oriented environment.

Qualifications

• Meet membership sales goals.
• Have knowledge of the menu of services.
• Provide excellent customer service to members and guests.
• Communicate promotions and service options clearly.
• Maintain spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.

Responsibilities

• Meet membership sales goals.
• Provide excellent customer service to members and guests.
• Explain promotions and service options to clients.
• Maintain spa cleanliness and organization.
• Answer phones, schedule appointments, and file documents.
• Support members and guests to ensure a memorable visit.

Skills

Customer service

Sales

Communication

Membership sales

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience.

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned